Automotive Claims Adjuster

LGM Financial Services; Vancouver; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

LGM Financial Services is seeking a Claims Adjuster to join our hybrid work environment, offering competitive compensation and benefits. This role involves handling automotive warranty claims, providing excellent customer service, and liaising with dealerships. Ideal candidates will have automotive service experience and strong analytical skills to assess damage and manage claims effectively.

Benefits

Comprehensive health benefits plan

Group RRSP

Performance bonus

Education sponsorship

Four paid days for community service

Vehicle rebate program

Qualifications

• 3+ years automotive service experience.
• 1+ years claims adjusting experience is an asset.
• Journeyman certification or apprenticeship preferred.

Responsibilities

• Provide exceptional customer service via phone and written communication.
• Facilitate claim adjusting process to meet service level agreements.
• Monitor customer service queues for claims.

Skills

Customer Service

Organizational Skills

Attention to Detail

Multi-tasking

Proficiency in MS Office

Bilingual (English / French)

Education

Journeyman certification or apprenticeship

Valid Adjuster license (preferred)

Job description

LGM is a national leader in providing warranty, finance and insurance services to the Canadian automotive industry. Since 1998, LGM has been successfully supplying quality products and leading training solutions to Canadian car dealerships. Dealer partnerships are complimented with the strong backing and support of their automotive manufacturing brands, which include BMW / MINI, Kia, Mazda, Volvo, Mitsubishi Motors, Polestar and Motorrad.

The Work :

The Claims Adjuster is responsible for automotive warranty claims loss adjusting and facilitating various program administration tasks, while providing exceptional customer service. This is a great opportunity for those with automotive service advisor, mechanic or auto body experience looking to move to an office role and grow their career.

Key Responsibilities :

• Provide exceptional customer service via telephone and written correspondence to customers who have purchased our product, auto dealerships selling our product and repair facilities that service our customers
• Monitor customer service queues (phone, email, online and live chat)
• Facilitate claim adjusting process to meet department service level agreements and underwriting commitments
• Liaise with Finance Department and Dealer Support Team, as necessary
• Uphold Service Level Agreements and best practice standards

Required Skills :

• Ability to analyze overall damage to determine procedures for repair
• Ability to determine extent of direct / indirect damage and direction of impact
• Build estimates according to GAA standards, using Audatex and Mitchell-on Demand estimating software
• Excellent organizational and time management skills
• Exceptional customer service
• Excellent attention to detail
• Effective and efficient at multi-tasking
• Courteous and professional telephone manner
• Proficient with MS Office suite of products
• Bilingual (English / French) oral and written is an asset

Education :

• Journeyman certification or 1st,2nd,or 3rd year apprenticeship preferred
• Valid Adjuster license as required by provincial regulatory agency is nice to have.

Experience :

• 3+ years automotive service experience
• 1+ years claims adjusting experience considered asset

The Rewards :

We offer a hybrid working environment and competitive compensation package including : comprehensive health benefits plan, Group RRSP, performance bonus, education sponsorship, and four paid days when “giving back” to the community. We also offer a vehicle rebate program.