Automotive BDC Manager

401 Auto; Cambridge; On-site; CAD 100,000; Full time

Job summary

The 401 Group of Companies seeks a BDC Manager to lead the call center team, enhancing customer satisfaction and driving sales. The role encompasses managing calls, training staff, and optimizing performance based on strategic goals. This position offers competitive salary and a vibrant work environment in Cambridge, Ontario.

Benefits

Health & wellness benefits

Employee referral bonuses

Employee pricing on services

On-site parking

Coaching and mentoring opportunities

Qualifications

• Outbound/inbound call center experience preferred.
• Strong phone and communication skills.
• Ability to set priorities and manage time effectively.

Responsibilities

• Manage inbound and outbound calls and generate sales leads.
• Train new BDC representatives and analyze performance data.
• Design effective lead generation tactics.

Skills

Verbal communication

Active listening

Multitasking

Customer focus

Adaptability

Education

High school diploma

Job description

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade rs in all aspects of who they aspire to be daily.

The BDC (Business Development Center) Manager is responsible for leading and optimizing the performance of the BDC team within the call centre, which manages inbound and outbound calls, schedules appointments, and generates sales leads. This role focuses on driving lead generation efforts, training staff, and overseeing daily operations to boost sales and enhance customer satisfaction. Additionally, the BDC Manager analyzes performance data, develops strategic plans, and implements processes aimed at improving overall efficiency and results.

Wage : Up to $100,000 per year. Salary + Bonus Structure.

What You Will Be Doing :

• Manage a large number of outbound and inbound calls in a timely manner on a daily basis
• Design and implement effective lead generation tactics, leveraging digital marketing tools to maximize prospect engagement.
• Identify customers needs, clarify information, and book appointments
• Serve as the primary liaison between the BDC and other internal departments to ensure seamless collaboration and information flow.
• Build sustainable relationships and engage customers by going the extramile
• Set and monitor clear targets for inbound and outbound communications, including conversion goals and follow-up metrics.
• Keep records of conversations in our call center database (CRM) in a comprehensibleway
• Set goals and quotas for inbound and outbound calling and conversions
• Analyze current sales data and look for areas to improve
• Train new BDC representatives

What You Bring to the Table :

• Outbound and / or Inbound call center experience is preferred
• Track record of accomplishing targets
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage timeeffectively
• High school diploma
• Fluent in English (verbal and written)
• High energy & motivated
• Management and leadership skills

So why work for us?

• The 401 Group of Companies is privately owned and 100% Canadian
• 20+ State-of-the-art facilities including a "google like" call centre and an 80,000 sq ft. centralized service "Hub"
• A high energy, fast paced and fun work environment with various initiatives and rewards
• Individual and team-oriented coaching, mentoring, and training
• Opportunities for career path planning, growth, and advancement from within
• Health & wellness benefit enrolment opportunities
• Employee referral bonus opportunities
• Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar
• On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Chrysler, Jeep, Dodge, Ram, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. Opportunities at the 401 Group of Companies are endless!

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, or

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

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