Automotive Assistant Sales Manager - Destination Toyota Burnaby

Destination Auto Group; Burnaby; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player in the automotive sector is seeking an Automotive Assistant Sales Manager to enhance the customer purchasing experience. This role is perfect for someone who thrives in a dynamic and fast-paced environment, focusing on building client relationships and providing exceptional service. You will lead training initiatives, manage guest interactions, and drive traffic to the dealership. With a strong emphasis on customer satisfaction and professional development, this opportunity allows you to grow within a supportive team culture. If you're passionate about customer service and eager to advance your career, this position is for you.

Benefits

Generous compensation structure

Competitive Group Health Benefits Program

Training and Development support

Dynamic and collaborative culture

Qualifications

• Previous client support experience is required.
• Passion for customer service and effective negotiation skills.

Responsibilities

• Provide a concierge approach to the guest purchasing experience.
• Lead training efforts for Guest Advisors and manage lead pipelines.

Skills

Customer Service

Client Relationship Building

Negotiation Skills

Communication Skills

Self-Starter

Education

High School Diploma

VSA License

BC Driver’s License

Tools

Dealer Socket CRM

Job description

Toyota Canada winners for Operational Excellence 7 out for the last 8 years, recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada’s Best Employers for Recent Graduates for 2022, Destination Toyota Burnaby is looking for an Automotive Assistant Sales Manager who is looking to take the next step with their career! This is an excellent opportunity for a highly adaptable person looking for a multifaceted and fast-paced environment within a growing automotive company.

• Dynamic, collaborative and team-oriented culture.
• Generous compensation structure.
• Competitive Group Health Benefits Program.
• Training and Development support.

What you'll Be Doing:

• Provide a concierge approach to the guest purchasing experience – warm, inviting, engaged.
• Lead daily, weekly, monthly training efforts for Guest Advisors.
• Present purchase options to guests.
• Monitor and manage all Guest Advisor lead pipelines using Dealer Socket CRM tools.
• Perform daily manager follow-up phone calls.
• Drive traffic into the dealership by scheduling appointments with in-house Guest Advisors.
• Promote new business and contribute to company’s customer base and referral network.
• Maintain focus on the customer experience and actively pursue high CXI results.
• Develop expert knowledge of our products and accessories.
• Full training will be provided.

What we need from you:

• Previous client support experience is required.
• Demonstrated aptitude for building client relationships and creating business opportunities.
• Passion for customer service. You enjoy talking with them, identifying their needs, ensuring a positive customer experience.
• Excellent verbal and written communication skills. English fluency is required; ability to speak a 2nd language (Mandarin / Cantonese) is an asset.
• Driven to succeed, self-starter, with a strong work ethic.
• Coachable and open to continuous learning and development.
• Effective negotiator and possess a great deal of professionalism.
• Valid VSA License preferred but not mandatory.
• Valid BC Driver’s License, with a clean driver’s abstract.

If this sounds like you, submit your resume to our Human Resources team today.