Automotive Accounting Software Trainer

PBS Systems; Calgary; On-site; CAD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Accounting Software Trainer to enhance customer experiences with their Dealer Management Software. This role involves providing virtual and onsite training, ensuring customers can effectively utilize the software for their dealership operations. With a commitment to professional development and internal growth opportunities, this position offers a dynamic work environment where your contributions will directly impact the success of customers across North America. If you are passionate about technology and customer service, this is an exciting opportunity to grow your career.

Benefits

Internal promotion and growth opportunities

Education department for professional development

Opportunity to travel

Free parking

Staff events

Competitive annual base salary

Bonus for product certification up to $4,800 per year

Great referral bonus

Staff discounts with GM, Dell, Goodlife and more

Qualifications

• Experience in bookkeeping/accounting is essential.
• 1-2 years in automotive industry or dealership environment is an asset.

Responsibilities

• Provide training and support for customers on PBS software.
• Assist with onsite training and maintain customer relationships.

Skills

Bookkeeping/Accounting

Time Management

Organizational Skills

Multi-tasking

Fluent in English

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada Req #796

Thursday, January 16, 2025

Company Name: PBS Systems

Job Location: Calgary, Alberta

Job Type: Full-time, Permanent

No. of Openings: 01

Internal Job Title: DTO – Accounting Trainer

Reports To: Team Lead, DTO Accounting

Job Requirement(s): Up to 2 weeks of travel within Canada and the US

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As an Accounting Software Trainer (DTO Trainer - Accounting) you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.

This position is based out of our Calgary, Alberta office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity.

Job Responsibilities:

• Learn and develop an understanding of the PBS software
• Learn and develop an understanding of the process for training customers on the PBS software
• Learn and develop an understanding of data entry and other key tasks
• The ability to complete the payroll module
• Become an install resource without assistance
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Taking the initiative to learn new products to increase their knowledge
• Provide excellent support to our customers in our software
• Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
• Work directly with customers and train all sessions in assigned silo and if possible other silos
• Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
• Respond to both internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Create and maintain a positive work environment
• Knowledge sharing within own silo and others within the DTO team
• Maintain documentation and update as processes change within department
• Willingness to commitment to an ongoing system of education and cross-training
• Ensure DTO queue is monitored
• Willingness to go the “Extra Mile”
• Perform other duties and responsibilities as assigned

Qualifications:

• Experience in bookkeeping/accounting
• 1-2 years’ previous experience in the automotive industry, dealership environment or PBS is an asset
• High School Diploma
• Computer proficient with knowledge of Microsoft Office Suite
• Effective time management & organizational skills
• Strong multi-tasking & prioritization
• Fluent in English (speaking, reading, writing)
• Ability to travel within Canada and the USA up to 2 weeks per month; in consequence proof of valid passport and/or US visa (if applicable) and valid full class driver’s license is required

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.