Automic Workload/UC4 Technical Support Engineer

DXC Technology Inc.; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading IT services provider is seeking an IT Operations Specialist to join their team in Canada, Ontario. The successful candidate will be responsible for delivering operational services, managing project tasks, and ensuring the stability and quality of services. This role offers a competitive salary along with benefits including generous vacation time and continuous development opportunities. Candidates should possess a degree in Computer Science and experience in workload automation tools.

Benefits

24 days paid vacation

Comprehensive medical and life insurance

Employee Recognition Program

Continuous development opportunities

Qualifications

• 3+ years' experience in IT Operations, infrastructure services support.
• Hands-on experience in Linux/UNIX based OS and Microsoft Windows Server.
• Fluent in spoken and written English.

Responsibilities

• Responsible for delivering operational services and managing change requests.
• Perform proactive analysis and resolve incidents with involved teams.
• Troubleshoot and provide support with vendor coordination.

Skills

Troubleshooting

Communication

Linux/UNIX

Workload Automation

Education

Degree/Diploma in Computer Science

Tools

Broadcom Automic Workload Automation

Microsoft Windows Server

BMC Control-M

IBM Tivoli Workload Scheduler

Job description

Job Description:

About DXC Bulgaria
We are DXC - a Fortune 500 global IT services leader. In Bulgaria, we are among the largest employers with over 4,000 employees working on the company's entire IT portfolio. We are flexible - we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone’s development path to their individual interests through training and additional certifications.

Our experience and desire to grow, our mission, and our values create an environment where ambitious people become successful at home. At home - in Bulgaria.

Daily challenges

• Responsible for delivering operational services to outsourcing accounts, covering the team’s portfolio skillset
• Planning, coordination, and implementation of changes (Request For Change), service requests, and/or project tasks
• Perform proactive analysis of issues, identify solutions for those and apply necessary fixes to the environment
• Perform daily operational activities, incidents resolution and communication with other involved teams to deliver stable service, with high quality, and as requested by business customers
• Troubleshooting in conjunction with vendor and third-party support
• Perform other duties according to the IT Service Management processes

eXperience and skills required

• Preferably 3+ years’ experience within IT Operations, infrastructure services support, operations monitoring or end user support
• Degree/Diploma in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems, or equivalent certifications will be considered as an advantage
• Good knowledge and working experience in Broadcom Automic Workload Automation/UC4
• Experience and/or knowledge in any additional Workload Automation software will be considered as a strong advantage – Broadcom/CA Workload Automation (Autosys); BMC Control-M; IBM Tivoli Workload Scheduler
• Hands on experience in administration of Linux/UNIX based OS, Microsoft Windows Server, System administration, Application deployment and configuration
• Understanding of the correlation between a Workload Automation software, applications, databases, and the hosting OS
• Fluent in spoken and written English

Company benefits

What’s in it for you?

• At DXC Technology, we don’t just offer jobs - we build careers. Here’s what you can look forward to when you join us:
• Enjoy competitive compensation and grow your career in a fast-paced, international environment.
• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.
• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.
• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

We Deliver eXcellence for our Customers and colleagues every day. Our values form the foundation of everything we do and every decision we make.

Thanks for taking the time to review our job posting. If you believe you are suitable, please do not hesitate to apply.

Please note that only shortlisted candidates will be contacted.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.