Automation Service Specialist

Siemens Canada Limited; Quebec; On-site; CAD 75,000 - 95,000; Full time

Job summary

Siemens Canada is seeking a Factory Automation Specialist to enhance industrial manufacturing with cutting-edge automation solutions. In this role, you will implement automation technology across Quebec, deliver training, and ensure client satisfaction through expert support and relationship management.

Benefits

Flexible work environment

Profit sharing

Mentorship programs

Rewarding vacation entitlement

Employee discounts

Qualifications

• 5 to 8 years of experience in a similar role.
• Expert working knowledge of SIMATIC hardware and software.
• Proven track record of high customer satisfaction.

Responsibilities

• Lead technical implementations of factory automation solutions across Quebec.
• Deliver SITRAIN automation courses in French.
• Coordinate work schedules with supervisors to ensure resource efficiency.

Skills

Automation Expertise

Customer Service

Troubleshooting

Programming Knowledge

Organizational Skills

Education

Post-secondary education in Electrical or Automation Engineering

Tools

SIMATIC Hardware

TIA Portal

SIMATIC WinCC Unified

Job description

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important : making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2025 and Canada’s Top Employers for Young People 2025.

What will you do?

Join Siemens as a Factory Automation Specialist and become part of our mission to revolutionize industrial manufacturing. As a key member of our Quebec team, you'll drive technological excellence by implementing cutting-edge automation solutions and empowering our clients with next-generation manufacturing capabilities.

• Lead technical implementations and provide expert support for Siemens factory automation technology across Quebec.
• Design and execute advanced system optimization, upgrade and automation solutions.
• Deliver SITRAIN factory automation courses in French, empowering clients with technical expertise.
• Deliver comprehensive service solutions including emergency on-call support, service projects, and ongoing service contracts
• Demonstrate expertise in troubleshooting both current and legacy Siemens automation systems
• Drive exceptional customer satisfaction through responsive service delivery and proactive technical support
• Coordinate work schedules with Service Supervisors and Project Managers, ensuring efficient resource allocation.
• Drive operational excellence while maintaining productivity targets.
• Adhere to ISO9000 standards and company quality assurance procedures, contributing to the establishment of best practices inindustrial automation services.
• Provide timely documentation including work reports, timesheets, and expense reports.
• Build and nurture strong client relationships as a Siemens technology ambassador.

What will you need to succeed?

• Post-secondary education in Electrical or Automation Engineering or equivalent.
• 5 to 8 years of experience delivering high-quality customer service in a similar role.
• Automation Expert with expert working and programming knowledge of SIMATIC Hardware (S7-1200 and S7-1500) and software (TIA Portal V16 and above).
• Experience with legacy Siemens systems (S7-300 / 400) and migration projects
• Proficiency in PLC program development, engineering, and troubleshooting in SCL, LAD, and STL.
• Experience in commissioning and on-site support, preferably within the context of industrial facilities.
• Advanced working knowledge of Siemens HMI Hardware (Unified Comfort Panel) and software (SIMATIC WinCC Unified).
• Experience with industrial communication protocols including Modbus TCP, OPC UA, PROFINET.
• Hands-on experience with Simatic IPC, Industrial Edge, and Simatic RFID.
• Working knowledge of Siemens SINAMICS low voltage drives including SINAMICS S- and G-family, and SINAMICS Starter commissioning tool.
• Strong diagnostic and programming skills, with a proven track record of delivering innovative automation solutions.
• Effective organizational and multitasking abilities, essential for managing the complexities of a dynamic production environment.
• Self-motivated and adaptable, with a passion for staying at the forefront of technological advancements in the field.
• Proven track record of maintaining high customer satisfaction ratings in a technical service role
• Experience in managing service contracts and emergency support scenarios
• Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and stakeholders.
• Valid driver's license.

About us.

We share our ideas and champion the people behind them.

Siemens Canada is a leading technology company focused on industry, infrastructure, mobility and healthcare. The company’s purpose to is to create technology with purpose, transforming the everyday, for everyone, since 1912. By combining the real and the digital worlds, Siemens empowers its customers to accelerate their digital and sustainability transformations, making factories more efficient, cities more liveable, and transportation more sustainable. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a leading global medical technology provider pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

In fiscal 2024, which ended September 30, 2024, Siemens Canada had revenues of approx. $2.2 billion CAD. The company has approximately 4,400 employees from coast-to-coast and 37 office and production facilities across Canada.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

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