Automation Service Specialist

Siemens; Calgary; On-site; CAD 85,000 - 110,000; Full time

Job summary

Siemens is seeking an Automation Service Specialist to lead engineering, configuration, and support for DCS and PLC solutions in Western Canada. This role involves delivering top-notch automation services, fostering customer relationships, and ensuring adherence to quality standards. The ideal candidate should possess strong technical abilities and customer service orientation.

Benefits

Flexible work environment

Employee perks and discounts

Mentorship programs

Profit sharing

Opportunity to contribute innovative ideas

Qualifications

• 8 to 12 years of customer service experience in industrial automation.
• Advanced knowledge of DCS and PLC systems.
• Hands-on experience with Siemens related software and hardware.

Responsibilities

• Engineer, program, and configure DCS and PLC solutions for customers.
• Deliver expert technical support and guidance to end users.
• Prepare service documentation and oversee projects.

Skills

Customer Service

Programming

Problem Solving

Technical Support

Communication

Education

Post-secondary education in Electrical or Automation Engineering

Tools

Siemens Process Automation Hardware

SIMATIC PCS 7

VMware ESXi

Job description

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Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.
  
  

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2024 and Greater Toronto's Top Employers 2022.

What will you do?

Join Siemens as an Automation Service Specialist and lead the engineering, programming, configuration, service and support of DCS and PLC solutions for our customers in Western Canada. Based in Edmonton, you will be essential in delivering end-to-end automation services, representing Siemens, and ensuring the successful deployment of automation solutions.

• Engineer, program, and configure DCS and PLC solutions for customers, overseeing projects from start to finish.
• Perform onsite service and migration projects for Siemens equipment at customer sites and in the office as required.
• Deliver expert technical support, coaching, and guidance to end users and Field Service Representatives.
• Provide technical support to pre-sales and sales functions as required to support the western sales team.
• Prepare timely documentation, including service reports, timesheets, expense reports, and project documentation for all assignments.
• Identify and pursue additional chargeable opportunities, including T&M, system extensions, upgrades, and service contracts.
• Collaborate with Service Supervisor and Project Managers to plan, schedule, organize tools and materials as needed.
• Maintain productivity and efficiency in line with set targets.
• Adhere to ISO9000 standards, customer requirements, and Siemens quality assurance procedures and technical directives.
• Represent the company professionally at customer premises, establishing strong working relationships.
• Ensure all work performed adheres to the Employment Standards Act, Company EHS Policy, statutory regulations, and customer requirements at all times.
  
  

What will you need to succeed?

• Post-secondary education in Electrical or Automation Engineering or equivalent experience.
• Professional Engineering License (P.Eng.) with APEGA is an asset.
• 8 to 12 years of experience delivering high-quality customer service in a similar role, preferably in industrial automation.
• Advanced knowledge and programming skills with Siemens Process Automation Hardware and Software (SIMATIC PCS 7 V8, V9, V10) and relevant industry standards.
• Advanced knowledge of SIMATIC Hardware (S7-1200, S7-1500) and software (TIA Portal V17 and above).
• Proficiency in DCS configuration, programming, troubleshooting using CMT, CFC, SFC, SFC types.
• Experience with process safety using S7 F Systems Library and Safety Matrix.
• Hands-on experience with PCS 7 libraries, including APL, Industry Library, Mineral, S7 F Systems.
• Proficiency with virtualization solutions such as VMware ESXi and Microsoft Hyper-V.
• Familiarity with product families, including PAA, SIMIT, Simatic PDM, Telecontrol, Process Historian and Information Server.
• Experience with process instrumentation and its integration into DCS
• Strong skills in PLC program development, engineering, and troubleshooting in SCL, LAD, and STL.
• Proficient with Siemens HMI Hardware (Unified Comfort Panel) and software (SIMATIC WinCC Unified).
• Programming knowledge of JavaScript, C-Script, and VBScript.
• Practical knowledge of configuring industrial networks, firewalls, and demilitarized zones (DMZ).
• Knowledge of industrial communication protocols, including Profibus DP, Profibus PA, Profinet, Modbus TCP, OPC UA.
• Strong diagnostic abilities and innovative problem-solving skills.
• Effective organizational and multitasking abilities to manage complex projects.
• Self-motivated and adaptable, with a commitment to continuous learning and staying at the forefront of technology.
• Excellent communication and interpersonal skills, fostering collaboration with cross-functional teams and stakeholders.
• Willingness to travel at least 20% of the time within Canada.
• Valid driver’s license.
  
  

About Us.

We share our ideas and champion the people behind them.

Siemens Canada is a technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to cleaner and more comfortable transportation as well as advanced healthcare, the company creates technology with purpose, adding real value for customers since 1912. By combining the real and the digital worlds, Siemens empowers its customers to transform their industries and markets, to transform the everyday for billions of people. Siemens also owns a majority stake in the publicly listed company Siemens Healthineers, a globally leading medical technology provider shaping the future of healthcare. In addition, Siemens holds a minority stake in Siemens Energy, a global leader in the transmission and generation of electrical power. As of September 30, 2023, the company has approximately 4,200 employees from coast-to-coast and 33 office and production facilities across Canada. Siemens Canada has a revenue of ~ CAD $2Billion.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice available at www.siemens.ca.

Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Sur demande, Siemens Canada prendra des mesures d’accommodement raisonnables pour les personnes handicapées, dans le but de soutenir la participation des candidats dans tous les aspects du processus de recrutement. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Déclaration de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Automation Machinery Manufacturing

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