Auto Service Manager: Lead Tech Team & Customer Experience

bridgestone; Belleville; On-site; CAD 29,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting

Paid vacation and holidays

ASE certifications at company-funded

Flexible work schedule

401(k) match

On demand pay

Job summary

Bridgestone is seeking an experienced Auto Service Manager to lead customer relationships and liaise between technicians and customers. You will coach and supervise technicians and assist with parts purchases in a fast-paced service environment.

The role emphasizes scheduling, quality standards, and driving sales through proactive customer interactions and efficient shop operations. A strong leader with automotive expertise is essential.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Must have valid automotive driver's license at all times to test drive customer's vehicles.
• Willingness to continue education and remain current in automotive repair issues.
• Ability to recruit and select technicians successfully according to store requirements.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Manage customer interactions to ensure satisfaction and retention.

Skills

Leadership

Customer service

Problem solving

Inventory management

Scheduling

Team coaching

Recruitment

Communication

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Bridgestone is seeking an experienced Auto Service Manager to lead customer relationships and liaise between technicians and customers. You will coach and supervise technicians and assist with parts purchases in a fast-paced service environment.

The role emphasizes scheduling, quality standards, and driving sales through proactive customer interactions and efficient shop operations. A strong leader with automotive expertise is essential.