Auto Retention Specialist – Insurance Call Center

Horan Securities, Inc.; Prince George; On-site; CAD 38,000 - 42,000; Full time

Job summary

Join a leading insurance brokerage as an Auto Retention Specialist. In this role, you'll deliver outstanding customer service, offering tailored auto insurance solutions to clients and helping them protect their assets. No experience necessary; comprehensive training will be provided, enabling you to thrive in a collaborative and goal-oriented environment.

Benefits

Comprehensive health benefits

Disability insurance

RRSP matching

Paid time off

Potential bonuses

Career growth opportunities

Qualifications

• Willingness to obtain Level 1 general insurance license
• Strong interpersonal and customer service skills
• Ability to handle high transaction volumes in a fast-paced environment

Responsibilities

• Provide exceptional customer service to existing clients.
• Advise on how to protect assets through auto insurance.
• Identify coverage gaps and offer proactive solutions.

Skills

Interpersonal skills

Customer service

Problem-solving

Resilience to rejection

Goal-oriented

Education

Level 1 general insurance license

Job description

Hi, we’re HUB!

We are proud to be ranked 5th among the world’s largest insurance brokerages, advising businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement, and wealth management specialists who bring clarity to a changing world with tailored solutions and advocacy—so you’re ready for tomorrow.

The Opportunity!

Are you a bright, outgoing, people-oriented person who is competitive and thrives on meeting goals? If so, this is the CAREER for you!

No prior experience necessary to join our team. We offer complete training and the opportunity to obtain your Level 1 general insurance license within 30 days of employment.

As an Auto Retention Specialist in our growing call center, you will provide exceptional customer service to our existing clients. You will advise clients on how to best protect their assets through auto insurance, identify coverage gaps, and offer solutions proactively using a variety of insurance products. You will develop new business through cross-selling and referrals to Personal & Commercial Lines. Clear targets and ongoing support will be provided, along with continuous learning opportunities to maintain licensing and achieve your career goals.

What you will bring to our team

• Strong interpersonal skills, excellent customer service, empathy, problem-solving ability, resilience to rejection, and goal-oriented mindset
• Excellent written and verbal communication skills, with above-average typing speed
• Ability to work in a fast-paced environment handling high transaction volumes
• Willingness to meet team and individual targets in a measured environment
• Positive attitude and strong work ethic
• Drive and motivation, with a competitive spirit
• Willingness to obtain Level 1 general insurance license
• Comfort with technology and multitasking across multiple computer programs

Salary Expectations

The compensation structure includes a base salary plus commissions, with total earnings depending on your book of business. The expected base salary ranges from $38,400.00 to $42,000.00, with additional commissions based on sales performance. Total compensation varies based on skills, experience, location, and specific business line. HUB offers comprehensive benefits, including health benefits, disability insurance, RRSP matching, paid time off, and potential bonuses.

Why Join HUB?

• Enjoy a friendly, collaborative work environment with great colleagues
• Participate in staff holiday parties and company events
• Get a paid day off for your birthday and half a day for volunteering
• Opportunities for career growth within the organization
• Access to various perks, benefits, and competitive compensation

Your future with HUB

Join HUB International to build a rewarding career in a diverse, challenging environment with growth opportunities. We support your professional development through training, licensing assistance, industry designations, and leadership programs.

What makes us different?

Our Vision: To be everywhere risk exists—today and tomorrow, helping protect what matters most.

Our Mission: To support the aspirations of individuals, families, and businesses, empowering our employees to learn, grow, and contribute to their communities.

Our Core Values

• Entrepreneurship: Encouraging innovation and educated risk-taking.

• Integrity: Doing the right thing every time.

• Teamwork: Collaborating to maximize results.

• Accountability: Measuring and taking responsibility for outcomes.

• Service: Serving customers, communities, and colleagues.

If you share our values and enjoy the perks, apply TODAY!

The employment offer is contingent upon successful background check.

Learn more about our team at www.hubinternational.com. For accommodations during the hiring process, contact [e-mail]. Only selected candidates will be contacted.

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