Auto Retention Associate

HUB International; Abbotsford; On-site; CAD 42,000 - 45,000; Full time

Benefits offered by this job

Extended health benefits

Disability insurance

RRSP matching

Paid time-off benefits

Eligible bonuses

Commissions for some positions

Job summary

HUB International in Abbotsford is seeking an Auto Retention Associate to advise clients on automobile insurance over the phone, build relationships, and offer ICBC and private products to meet client needs. You will manage renewals, plates, transfers, cancellations, payments, and cross-sell with a focus on retention and sales targets.

Ideal candidates have at least 1 year auto insurance experience, a high school diploma or Level 1 Insurance License, and strong communication and computer skills.

Qualifications

• Minimum of 1 year of auto insurance experience is required.
• High school education or equivalent Level 1 Insurance License required.
• Customer service and/or call center experience an asset.

Responsibilities

• Build relationships with clients, colleagues and leaders to deliver a best-in-class client experience.
• Provide a wide variety of auto insurance services including renewals, transfers, and payments.
• Offer ICBC and private insurance products over the phone and upsell where appropriate.
• Document all client conversations to minimize errors and future issues.
• Manage inbound call volume and outbound calls to enhance retention and sales conversion.

Skills

Auto insurance experience

Communication skills

Detail-oriented

Computer proficiency

Call center experience

Education

High school education

Level 1 Insurance License

Tools

ICBC Policy Centre

EPIC

BMS

Job description

Hi, we're HUB! We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you're at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you're ready for tomorrow.

The Opportunity

As the Auto Retention Associate working in one of our innovative Connect Centers, you are responsible for advising new and existing clients over the phone on how to best protect their assets when it comes to automobile insurance. Building relationships and offering solutions using a diverse selection of insurance products while achieving performance targets.

What you will bring to our team

Minimum of 1 year of auto insurance experience is required. Strong conversation skills, detail oriented and computer systems proficiency. High school education or equivalent Level 1 Insurance License required. Customer service and or call center experience an asset.

A day in the life

Build relationships with clients, colleagues and leaders so you can deliver a best-in-class client experience. Provide a wide variety of auto insurance services including renewals, new plates, transfers, cancellations, debt payments and more. Creatively offer a diverse selection of ICBC and private insurance products over the phone. Document all client conversations to minimize errors and future issues. Place outbound calls to enhance retention, focus on call to sale conversion. Manage inbound call volume through servicing calls in an efficient manner. Upsell and cross-sell other insurance products from our other departments. Consistently meet sales targets and telephone metrics. Receiving and processing payments in accordance with company policy. Using ICBC Policy Centre, our BMS EPIC and multiple other software solutions. Administrative duties, such as preparing documents, filing.

Salary Expectations

This role offers a base salary of $41,600 to $45,000. While there is no cap on earnings, potential total annual earnings, including commissions, range from $60,000–$75,000, and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.

Benefits

• extended health benefits
• disability insurance
• RRSP matching
• paid-time-off benefits
• eligible bonuses
• commissions for some positions

• Paid day off for your birthday - we want to celebrate you!
• Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities.
• Room to grow within the organization
• Lots of company perks, benefits, RRSP matching and great compensation

• We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

Why Join HUB?

Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together! We work hard and play hard! Get ready for our Staff Holiday Parties!! Paid day off for your birthday - we want to celebrate you! Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities. Room to grow within the organization Lots of company perks, benefits, RRSP matching and great compensation.

What makes us different than all the rest?

Our Vision: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.

Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

Our Core Values:

• Entrepreneurship: We encourage innovation and educated risk-taking.
• Integrity: We do the right thing every time.
• Teamwork: We work together to maximize results.
• Accountability: We measure and take responsibility for outcomes.
• Service: We serve customers, communities and colleagues.

The employment offer is contingent upon completion of a successful background check. HUB is a company where your contributions will make a difference. We invite you to learn more about our team at www.hubinternational.com.

If you require any accommodations during the hiring process, please reach out to [e-mail] to request this.

Department Sales Required Experience: 2-5 years of relevant experience Required Travel: No Travel Required We endeavor to make this website accessible to any and all users.

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.