Auto Glass Repair Shop Manager

Driven Brands Inc.; Peterborough; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading automotive services company in North America is seeking a Glass Shop Manager. This role involves managing daily operations, recruiting and training staff, inventory control, and ensuring exceptional customer satisfaction. Ideal candidates will have experience in automotive glass installation, strong communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• 1+ year of automotive glass installation experience recommended.
• Must have a valid driver's license.
• Basic computer skills.

Responsibilities

• Recruiting, interviewing, onboarding, and training new Glass Techs.
• Controlling inventory and conducting employee evaluations.
• Providing excellent customer service.

Skills

Customer Service

Attention to Detail

Communication

Motivated Self-Starter

Job description

Company:Driven Brands

Driven Brands, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive services, including paint, collision, glass, vehicle repair, oil change, maintenance, and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change, Meineke Car Care Centers, Maaco, 1-800-Radiator & A/C, Auto Glass Now, and CARSTAR. Driven Brands has approximately 4,800 locations across the United States and 13 other countries, and services tens of millions of vehicles annually.

Job Description

Uniban Canada, a part of the Driven Brands family of automotive aftermarket franchise brands, is a leading technology-based provider of automotive glass repair, replacement and ADAS calibration services for vehicle owners, fleets and insurance carriers. Founded in 1977, Uniban Canada also offers technology-enabled glass claims management services for insurance carriers.

Uniban Canada today has the largest network of installers with more than 320 service centres and 300 mobile units. Our network of franchises, banners, and authorized agents is connected by the corporate objectives and the shared values of customer satisfaction and superior customer experience.

As a Uniban Canada Glass Shop Manager, your job will include:

• Recruiting, interviewing, onboarding, & training new Glass Techs and Customer Service Reps
• Creating employee schedules & submitting payroll
• Controlling inventory: Conduct End of Period (EOP) and End of Year (EOY) inventory
• Balance registers, close out invoices, and make bank deposits
• Placing product orders and physically restocking inventory as necessary
• Understanding the shop’s financials to drive results and utilize budget wisely
• Conducting quarterly employee evaluations
• Supporting other team members with duties such as responding to customers questions and repairing glass
• Providing excellent customer service
  
  

All our Shop Managers need to meet the following requirements:

• 1+ Year(s) of automotive glass installation experience recommended
• Must have a valid driver’s license
• Must be able to maneuver around vehicles to position yourself safely during installations
• Must be able to walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling, and turning
• Capable of working any day of the week including Sundays and work in hot/cold weather conditions
• Must be able to lift up to fifty (50) pounds
• Basic computer skills: ability to use a keyboard and a mouse to correctly collect and enter information into a point of sale system
• Exceptional customer service skills
• Attention to detail
• Ability to communicate clearly and effectively with customers and team members
• Comfortable working in fast-paced environment while managing multiple tasks to accomplish goals
• Motivated self-starter who is willing to work independently and with teams
  
  

Driven Brands, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change, Meineke Car Care Centers, Maaco, 1-800-Radiator & A/C, and CARSTAR. Driven Brands has more than 4,300 locations across 15 countries, and services over 50 million vehicles annually. Driven Brands’ network generates more than $1 billion in revenue from more than $4 billion in system-wide sales. For more information on the power of Driven Brands, visit DrivenBrands.com.

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