Auto Claims Advisor - TD Insurance Auto Centre (Ajax On-site)

TD Bank; Ajax; On-site; CAD 52,000 - 74,000; Full time

Job summary

TD Insurance, part of TD Bank Group, is seeking an Auto Claims Advisor to support customers after accidents. You will guide them through the claims process with empathy, professionalism, and expertise.

You will manage end-to-end claims, coordinate towing, appraisals, repairs, and rentals, while maintaining accuracy and timely resolutions. The role requires strong communication, time management, and collaboration, with CIP training considered an asset.

Qualifications

• 2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged.
• Strong ability to manage high-volume workflows (100+ claims) with attention to detail.
• Proven customer service and communication skills.
• Effective time management and prioritization in a fast-paced environment.
• Demonstrated ability to analyze, investigate, and negotiate outcomes.
• Post-secondary education is an asset.
• Progress toward or completion of CIP designation is an asset.

Responsibilities

• Deliver a Legendary Customer Experience through empathy and clear communication.
• Manage claims end-to-end, coordinating towing, appraisals, repairs, and rentals.
• Maintain detailed claims documentation and ensure timely resolution.
• Assess information from multiple sources to support claim decisions and explain coverage.
• Collaborate with internal stakeholders and external vendors to deliver seamless service.

Skills

Auto claims

Customer service

Communication

Time management

Attention to detail

High-volume work

Education

Post-secondary education

CIP designation (in progress)

Job description

Work Location

Ajax, Ontario, Canada

Hours

35

Line of Business

TD Insurance

Pay Details

52,100 - 73,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Onsite: 585 Finley Avenue Ajax, ON

Who We Are

TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers.

Our Auto Centre teams provide a convenient, one-stop experience - enabling customers to manage their auto claims, rentals, and repairs seamlessly in one location. We are focused on building lasting relationships through personalized service and care.

About the Role

As an Auto Claims Advisor, you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise - ensuring they feel informed, supported, and confident every step of the way.

Key Responsibilities

• Customer Experience (Legendary Service):
  • Deliver a customer-first experience through empathy, active listening, and clear communication
  • Provide timely updates and guidance, ensuring customers feel supported during the claims process
  • Welcome and assist customers onsite, creating a professional and reassuring environment
• Execution & Claim Management:
  • Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals
  • Maintain a high-volume caseload while ensuring accuracy, quality, and timely resolution
  • Review and reconcile repair estimates to support fair and appropriate settlements
  • Maintain detailed and accurate claims documentation
• Analytical Thinking & Risk Management:
  • Gather, assess, and validate information from multiple sources to support claim decisions
  • Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines
  • Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards
• Collaboration & Teamwork:
  • Partner with internal stakeholders and external vendors (e.g., repair shops, rental providers) to deliver seamless service
  • Contribute to team performance by supporting operational goals and maintaining productivity metrics
• Growth & Continuous Improvement:
  • Develop expertise in claims handling, coverage, and investigation practices
  • Contribute to process improvements and support a culture of continuous learning
  • Pursue professional development, including CIP designation (asset)

What You Bring

• 2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged
• Strong ability to manage high-volume workflows (100+ claims) with attention to detail
• Proven customer service and communication skills
• Effective time management and prioritization in a fast-paced environment
• Demonstrated ability to analyze, investigate, and negotiate outcomes
• Post-secondary education is an asset
• Progress toward or completion of CIP designation is an asset

Why TD Insurance

• A supportive and inclusive culture that values your growth
• Opportunities for career development and advancement
• Meaningful work that makes a real impact in customers' lives

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

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