Auto Claims Advisor – TD Insurance Auto Centre (Ajax On-site)

TD; Ajax; On-site; CAD 52,000 - 74,000; Full time

Job summary

TD Insurance in Ajax, Ontario is hiring an Auto Claims Advisor to support customers immediately after an accident. You will guide clients through the claims process with empathy, professionalism, and expertise—ensuring they feel informed, supported, and confident at every step.

You will manage end-to-end claims, coordinate towing, appraisals, repairs, and rentals while maintaining accuracy and timely settlements. A high-volume workflow mindset and strong service skills are essential.

Qualifications

• 2+ years of auto claims adjusting experience preferred; transferable skills encouraged.
• Manage high-volume workflows (100+ claims) with attention to detail.
• Proven customer service and communication skills.
• Effective time management in a fast-paced environment.
• Analyze, investigate, and negotiate outcomes; CIP designation or progress is an asset.
• Post-secondary education is an asset.

Responsibilities

• Deliver a customer-first experience through empathy, active listening, and clear communication.
• Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals.
• Review and reconcile repair estimates to support fair settlements.
• Gather, assess, and validate information from multiple sources to support claim decisions.
• Partner with internal stakeholders and vendors to deliver seamless service.
• Contribute to process improvements and pursue professional development.
• Pursue CIP designation.

Skills

Auto claims adjusting

High-volume workflow management

Customer service

Communication skills

Time management

Investigation and negotiation

CIP designation awareness

Education

Post-secondary education is an asset

Job description

Work Location

Ajax, Ontario, Canada

Hours

35

Line Of Business

TD Insurance

Pay Details

52,100 - 73,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Onsite: 585 Finley Avenue Ajax, ON

Who We Are

TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers.

Our Auto Centre teams provide a convenient, one-stop experience — enabling customers to manage their auto claims, rentals, and repairs seamlessly in one location. We are focused on building lasting relationships through personalized service and care.

About The Role

As an Auto Claims Advisor, you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise — ensuring they feel informed, supported, and confident every step of the way.

Key Responsibilities

Customer Experience (Legendary Service)

• Deliver a customer-first experience through empathy, active listening, and clear communication
• Provide timely updates and guidance, ensuring customers feel supported during the claims process
• Welcome and assist customers onsite, creating a professional and reassuring environment

Execution & Claim Management

• Manage claims end-to-end, including coordinating towing, appraisals, repairs, and rentals
• Maintain a high-volume caseload while ensuring accuracy, quality, and timely resolution
• Review and reconcile repair estimates to support fair and appropriate settlements
• Maintain detailed and accurate claims documentation

Analytical Thinking & Risk Management

• Gather, assess, and validate information from multiple sources to support claim decisions
• Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines
• Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards

Collaboration & Teamwork

• Partner with internal stakeholders and external vendors (e.g., repair shops, rental providers) to deliver seamless service
• Contribute to team performance by supporting operational goals and maintaining productivity metrics

Growth & Continuous Improvement

• Develop expertise in claims handling, coverage, and investigation practices
• Contribute to process improvements and support a culture of continuous learning
• Pursue professional development, including CIP designation (asset)

What You Bring

• 2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged
• Strong ability to manage high-volume workflows (100+ claims) with attention to detail
• Proven customer service and communication skills
• Effective time management and prioritization in a fast-paced environment
• Demonstrated ability to analyze, investigate, and negotiate outcomesPost-secondary education is an asset
• Progress toward or completion of CIP designation is an asset

Why TD Insurance

• A supportive and inclusive culture that values your growth
• Opportunities for career development and advancement
• Meaningful work that makes a real impact in customers’ lives

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec Only)

Sans Objet