Auto Claims Advisor I

TD Bank; Edmonton; On-site; CAD 49,000 - 74,000; Full time

Job summary

An established industry player is seeking a compassionate and analytical Auto Claims Advisor to join their dynamic team. In this role, you will support customers through the claims process, ensuring their needs are met during challenging times. Your responsibilities will include managing claims from start to finish, gathering and verifying information, and contributing to team productivity. This position offers a rewarding career environment with opportunities for professional growth and development. If you thrive in a fast-paced environment and have a passion for customer service, this is the perfect opportunity for you.

Benefits

Comprehensive Training

Career Development

Inclusive Workplace

Benefits to Support Growth

Qualifications

• 1+ years of claims adjusting experience preferred; industry interest welcomed.
• Excellent customer service and communication skills required.

Responsibilities

• Manage customer claims from start to finish, including towing arrangements.
• Gather and verify information to resolve claims thoroughly.

Skills

Customer Service

Communication Skills

Negotiation Skills

Time Management

Education

Claims Adjusting Experience

Relevant Certifications (e.g., CIP)

Job description

time left to apply End Date: May 16, 2025 (7 days left to apply)

job requisition id R_1406654

Work Location: Edmonton, Alberta, Canada

Hours: 35

Line of Business: TD Insurance

Pay Details: $49,050 - $73,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key aspects of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time based on their role and performance. The actual offered pay may vary depending on skills, experience, location, and organizational needs.

As a candidate, you are encouraged to discuss compensation questions with your recruiter for more specific details.

Job Description:

TD Insurance, part of TD Bank Group, aims to deliver legendary experiences and trusted advice. We offer a wide range of insurance products to over three million clients through branches and online channels.

Our Canadian operations include General Insurance and Life & Health. We are a top provider in home, auto, critical illness, and direct life and health insurance sectors.

We foster an inclusive environment with over 4,000 employees across Atlantic Canada, Quebec, Ontario, and Alberta. We promote professional growth and a rewarding career environment.

Our Auto Centre Teams provide a one-stop shop for auto claims, aiming to build long-lasting customer relationships through personalized service.

Job Details:

If you are compassionate, analytical, and customer-oriented, we want you on our team. As an Auto Claims Advisor, you will support customers through the claims process, ensuring their needs are met during challenging times.

Responsibilities include:

• Managing customer claims from start to finish, including towing arrangements and coverage explanations
• Gathering and verifying information to resolve claims thoroughly
• Reconciling estimates to ensure fair settlements
• Contributing to team productivity and collaborating with internal and external partners

Qualifications:

• One or more years of claims adjusting experience preferred; industry interest welcomed
• Excellent customer service and communication skills
• Strong time management and ability to handle a fast-paced environment
• Negotiation skills and support for process improvements
• Active pursuit of relevant certifications (e.g., CIP) is a plus; provincial licensing may be required

We value diversity and are committed to an inclusive workplace. We offer comprehensive training, career development, and benefits to support your growth.