Auto Bodily Injury Claim Representative

The Travelers Indemnity Company; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated claims adjuster to join their dynamic team. In this role, you will investigate and evaluate claims, ensuring excellent customer service and adherence to company guidelines. Your analytical skills will be essential as you determine coverage and negotiate settlements. With a focus on professional growth, this position offers a supportive environment where you can make a real impact. Join a company that values its employees and provides a comprehensive benefits package, including health insurance and generous paid time off. This is your chance to thrive in a rewarding career in the insurance industry.

Benefits

Health Insurance

Retirement Contributions

Paid Time Off

Wellness Program

Volunteer Rewards Program

Qualifications

• University Degree or College Diploma preferred.
• Strong verbal and written communication skills required.
• Adjusters license may be required within three months.

Responsibilities

• Investigate and evaluate low to moderate complexity claims.
• Provide clear explanations of claims process to customers.
• Negotiate and convey claim settlements within authority limits.

Skills

Verbal Communication

Written Communication

Analytical Skills

Negotiation Skills

Customer Service Orientation

Mathematical Skills

Education

University Degree

College Diploma

CIP Program Enrollment

Tools

Microsoft Office

Windows-based Programs

Claim Estimating Technology

Job description

Who Are We?

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Target Openings

1

What Is the Opportunity?

Under close supervision, this position is responsible for investigating and evaluating, primarily low to moderate complexity claims, to determine coverage available to policyholders and claimants. This role handles 3rd party Personal Insurance and Business Insurance ABI claims, covering a wide variety of causes of loss. It applies policy, legislation, and company guidelines to all claims to manage loss costs and customer relations. Occasionally, it handles claims with complexities related to unique coverage and/or damage issues. This position does not manage staff.

What Will You Do?

• Handle 3rd party PI and BI ABI claims of low to moderate severity and complexity.
• Make contact with insured within Best Practice guidelines.
• Return all phone calls and emails within Best Practice guidelines.
• Provide clear explanations of claims process and coverage to customers.
• Act as primary contact for customers and as intermediary between customer and other parties.
• Participate in extended hours duties as required.
• Advise underwriting of any information that may affect risk assessment.
• Investigate and evaluate relevant facts to determine coverage, damages, and liability.
• Conduct prompt investigation of coverage and liability.
• Document claims files according to Best Practices.
• Manage pending and settled claims within company averages based on claim type, complexity, and geographical area.
• Use diary system proactively on files.
• Review and analyze policy conditions, provisions, exclusions, and endorsements.
• Review invoice amounts and supporting documentation.
• Maintain diary follow-up to ensure prompt disposition.
• Keep all claims files and company information confidential.
• Identify and follow up on salvage and subrogation opportunities.
• Perform investigations appropriate to the financial exposure.
• Research company experience and case law to substantiate quantum, coverage, and liability.
• Manage files per established Best Practices.
• Establish accurate claim and expense reserves and update system promptly.
• Determine settlement amounts using judgment, estimates, appraisals, and policy limits.
• Explain payment amounts to customers via email or letter.
• Refer files above settlement authority to Unit Manager and follow up until closure.
• Negotiate and convey claim settlements within authority limits.
• Write denial letters, Reservations of Rights, and other complex correspondence.
• Control damages using cost containment tools.
• Meet quality standards and manage file inventory for timely resolution.
• Handle files in compliance with provincial regulations where applicable.
• Provide excellent customer service to insureds, brokers, and others.
• Identify and refer claims with Major Case Unit exposure or requiring outside inspection.
• Refer complex claims for specialized handling as appropriate.
• Identify potential fraud and refer to Investigative Services.
• Identify and refer subrogation opportunities.
• Handle claims virtually from across the country, managing increased volume as needed.
• Travel to other offices and provinces occasionally.
• Perform any other duties as required.

What Will Our Ideal Candidate Have?

• University Degree/College Diploma or equivalent business experience preferred.
• Enrollment in the CIP program is an asset.
• Proficiency with Windows-based programs including spreadsheets and word processing.
• Strong verbal and written communication skills.
• Ability to understand and apply policies and procedures.
• Proficiency in typing.
• Excellent organizational skills and ability to work independently.
• Strong analytical and decision-making skills.
• Adjusters license as required.
• Customer service orientation and empathy.
• Ownership attitude and customer-centric approach.
• Math skills.
• Excellent negotiation skills.
• Hardware and software skills for claim and estimating technology.
• Insurance License(s) may be required within three months of starting.

What Is a Must Have?

• At least one year of previous work experience.
• Experience with computer technology, including Microsoft Office, email, web applications, and databases.
• Ability to perform numerical calculations accurately.
• Licensing required for certain roles.
• Must secure and maintain a company credit card if required.

What Is in It for You?

• Health Insurance: Coverage from day one for employees and eligible family members.
• Retirement: Core contribution of 3% of eligible earnings and matching contributions up to 5%.
• Paid Time Off: Minimum of 20 days PTO annually, with options to purchase more, plus 12 paid holidays.
• Wellness Program: Resources and discounts to support health and mental well-being.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards programs to support community involvement.

Employment Practices

Travelers is an equal opportunity employer committed to diversity and accommodation for persons with disabilities. For questions about physical requirements, contact us via email. We reserve the right to fill the position at a different level. For more about our benefits, visit our website.