Auditor, System Quality Assurance

Porter Airlines Inc.; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Porter Airlines seeks a System Quality Assurance professional to enhance safety through audits and quality assessments. The successful candidate will collaborate with departments, prepare audit plans, and ensure compliance with safety standards. This hybrid role is crucial in maintaining safety and quality within the airline's operations.

Qualifications

• 5 years' experience as an aviation internal auditor.
• Knowledge of Transport Canada and IATA requirements.
• Experience in auditing SMS processes preferred.

Responsibilities

• Conduct System Quality Assurance Audits.
• Prepare audit plans and documentation.
• Develop detailed reports on audits.

Skills

Concern for Safety

Teamwork

Passenger/Customer Service

Initiative

Results Focus

Fostering Communication

Education

University degree

Tools

Microsoft Office Suite

Job description

Job Summary

Reporting to the Manager, System Quality Assurance, this position supports the continuous improvement of safety at Porter Airlines by performing functions related to the Safety Management System and Company Audit Program.

Duties & Responsibilities

Specific responsibilities include but are not limited to:

• Conduct System Quality Assurance Audits as assigned, to evaluate the effectiveness of safety-critical functions within the operation;
• Preparation of audit plans, checklists, sampling plans and other audit documentation related to internal (first party) audits;
• Develop detailed and evidence-based reports on all assigned audits;
• Conduct internal audits as assigned, to ensure conformance with IOSA standards;
  
• Liaise with departmental managers to identify and support the implementation of the necessary corrective actions to audit findings reported to the Safety Management System;
• Adhere to all processes and procedures outlined in Porter’s SMS Manual and Audit Manual;
• Support the conduct of third party audits of Porter as needed;
• Serve as a Safety Ambassador and resource for all employees;
• Maintain the confidentiality of organizational safety reporting systems and information acquired in the course of audit duties;
• Participate in periodic departmental safety meetings;
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understanding, complying with and promoting the Company Safety Policy and Non-Punitive Reporting Policy;
• Any other duties as assigned

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• University degree and/or acceptable combination of education, training and/or related work experience;
• Excellent working knowledge of Transport Canada and IATA requirements for quality assurance;
• Previous experience of auditing SMS processes and assessing safety risk controls for effectiveness is preferred;
• A minimum of 5 years' experience as an aviation internal auditor, specifically in airline operations;
• Familiarity with commercial flight operations, aircraft maintenance operations; or ground handling operations;
• Previous experience as an IOSA Auditor is preferred;
  
• Strong knowledge of safety management system requirements;
• Knowledge and demonstrated experience of auditing principles, procedures and methods;
• Excellent time management, written and verbal communication skills; keen attention to detail;
• Impartiality, integrity, tenacity, diplomacy and self-reliance are key attributes;
• Proficiency with Microsoft Office Suite and internet applications;
• Ability to secure restricted airport security clearance;
• Must maintain a valid passport and be able to travel when required;

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Hybrid

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.