Audit Compliance and Quality Assurance Specialist - fixed-term (one year contract)

MOSAIC; Surrey; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading community support organization in Surrey is seeking an Audit, Compliance, and Quality Assurance Specialist. This full-time role involves ensuring compliance with internal policies and quality standards, focusing on British Council's audit requirements. Ideal candidates will have a relevant degree, strong analytical skills, and a commitment to supporting newcomers. The role offers competitive benefits and includes a one-year fixed-term contract.

Benefits

Competitive benefits package

Qualifications

• 1-2 years of experience in a similar role.
• Knowledge of British Council and Audit Observation Document.
• Experience working with new immigrants.

Responsibilities

• Prepare for British Council audits, evaluating client file management.
• Identify non-compliance issues and recommend corrective actions.
• Develop quality control checklists aligned with MOSAIC standards.

Skills

Strong analytical skills

Excellent communication skills

Customer service and facilitation skills

Problem-solving skills

Attention to detail

Education

Post-secondary degree in business management, computer science, or relevant experience

Tools

MS Office

Online learning technology

Job description

MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the swxw7mesh, sellwitulh, xmkym, qiqyt, scwan, mste, yx, qa, nn SEMYOME, and Matsqui nations, where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US :

MOSAIC is one of Canada's largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer, we are committed to fostering a diverse and inclusive workplace where employees' skills and contributions are valued. We promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI), and racialized individuals. Our recognition includes the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women, and the 2021 List of Best Workplaces in Canada by the Great Place to Work Institute. Employees benefit from diverse perspectives, training opportunities, and career growth.

Today, the organization engages and serves over 26,000 clients annually at 47 service and community locations across Greater Vancouver through a wide range of settlement and integration programs, including services for youth and families, interpretation and translation, language and workplace training, counseling, and employment. As a certified living wage employer and a CARF-accredited organization, MOSAIC is among the country's largest immigrant-serving organizations, enjoying a solid financial position and a compelling mission.

JOIN OUR TEAM!

We are looking for an

Audit, Compliance, and Quality Assurance Specialist to join our MOSAIC IELTS teams! Not sure if you're 100% qualified? We encourage you to apply anyway! MOSAIC is an equal opportunity employer. We welcome applicants from all backgrounds, spaces, and abilities.

POSITION FUNCTION :

Under the direction of the Manager, the Audit, Compliance, and Quality Assurance Specialist (IELTS) is responsible for ensuring compliance with MOSAIC internal policies, British Council audit requirements, and quality standards. The role supports operational efficiency and risk mitigation through regular internal audits and continuous improvement initiatives.

KEY DUTIES AND RESPONSIBILITIES :

• Prepare the team for British Council-mandated Program Test Day and Test Centre Management audits, evaluating:

o Audit of client file management, including testing documentation and audio files of speaking examinations.

o Observation of test day procedures, noting signage, material handling, test delivery, staff knowledge, and dress code.

o Site security, organization, and material storage audits.

o Employee documentation to ensure staff qualifications.

Prepare the team for spot audits on customer service conducted by the British Council.

Identify non-compliance issues or operational risks, recommend and follow up on corrective actions.

Collaborate with IELTS coordinator and Assessment Manager for continuous compliance improvement.

Develop and implement quality control checklists and audit tools aligned with MOSAIC and IELTS standards.

Stay updated on IELTS and Cambridge Assessments standards and compliance expectations.

Provide guidance and training to staff on compliance and quality standards.

Prepare detailed quarterly and annual audit and QA reports, track follow-ups, and assist in corrective measures.

Be available for spot audits at different testing locations.

QUALIFICATIONS :

• Post-secondary degree, diploma, or certificate in business management, computer science, quality management, or relevant experience in mathematics, statistics, auditing, or quality testing.
• Knowledge of British Council and Audit Observation Document.
• 1-2 years of experience in a similar role.
• Experience working with new immigrants or related education/programs.
• Strong analytical skills, attention to detail, organization, and reliability.
• Customer service and facilitation skills.
• Excellent communication skills, tactful, versatile, and flexible.
• Ability to deliver training in one-on-one or group settings.
• Understanding of adult immigrant learners’ needs, aligned with MOSAIC’s philosophies.
• Proficiency with MS Office, publishing software, online learning technology.
• Strong English communication skills; other languages are assets.
• Interpersonal skills, cultural awareness, ability to work independently and in teams.
• Current and satisfactory criminal record check required.
• Tactful, discreet, diplomatic, patient, and flexible.
• Problem-solving and troubleshooting skills.

HOURS : Full-time, 35 hours/week. Availability to work weekends required.

This is a one-year fixed-term contract.

Primary work location is in Surrey, Newton, at 200-7134 King George Blvd., Surrey, BC.

BENEFITS :

Competitive benefits package for contracts of at least 1 year with minimum 17.5 hours/week.

DEADLINE : 4:30 pm, July 22, 2025

IMPORTANT NOTES :

• MOSAIC is an equal-opportunity employer, encouraging applicants from all backgrounds.
• You must be legally permitted to work in Canada (citizenship, permanent residency, or valid work permit).
• Adherence to policies such as Respectful Workplace and Code of Conduct is expected. COVID-19 vaccination policy is currently suspended but may be reinstated if necessary.