Audio Visual Technician - Toronto, ON

Unisys; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Field Engineer specializing in Audio Visual support for complex clients. In this role, you will develop support processes, maintain equipment inventory, and ensure the functionality of conference room technology. Your expertise will be crucial in providing user support during meetings and performing basic maintenance and troubleshooting of A/V devices. This position offers an exciting opportunity to contribute to the seamless operation of high-tech environments while collaborating with various teams to enhance service delivery. If you are passionate about technology and customer service, this role is perfect for you.

Qualifications

• 4-6 years of experience in Audio Visual support and troubleshooting.
• High School Diploma or GED required, with possible technical certification.

Responsibilities

• Provide Audio Visual support for clients and maintain equipment inventory.
• Perform maintenance and troubleshooting of A/V devices and software.

Skills

Audio Visual support

Troubleshooting

User support

Documentation

Education

High School Diploma or GED

Technical certification or Associate Degree

Tools

ServiceNow

Job description

What success looks like in this role:

• Serves as a Field Engineer with a specialty in Audio Visual support for large, complex clients and across the range of company products and services.
• Develop support processes and maintenance checklists in conjunction with the client IT, real estate, and property management teams.
• Capture and maintain equipment inventory data.
• Perform daily inspection of conference rooms to ensure equipment is functional and required accessories (e.g., cables, connectors, etc.) are available.
• Monitor ServiceNow ticket queues established for capturing AV requests and issues.
• Perform basic maintenance, troubleshooting, and repair of A/V devices.
• Communicate with Client facility management and device OEMs as required.
• Perform A/V and conferencing software set-up support prior to scheduled meetings.
• Provide user support during meetings.
• Log work activity via Client ServiceNow ITSM.
• Provide monthly reports including a summary of known conference room issues and recommendations to improve maintenance processes and conference room performance.
• Maintain documentation and training materials for all AV rooms.
• Assist with new equipment installation and configuration as appropriate.
• Coordinate activities with the client LAN/Campus team responsible for client AV.

You will be successful in this role if you have:

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 4-6 years’ experience in area of responsibility.