Audio Visual Technician

Ramcom Communications Inc; Mississauga; On-site; CAD 55,000 - 80,000; Full time

Job summary

Ramcom Communications Inc. in Mississauga, Ontario, is seeking motivated AV Technicians to install and service audio-visual systems across Canada. The role covers wiring, testing, and maintenance of video walls, LED displays, projectors and videoconferencing equipment, with a focus on safety and customer service.

You will read and interpret AV system plans, liaise with clients on-site, and ensure documentation is complete. A strong background in AV concepts and hands-on installation is required.

Qualifications

• Excellent written and verbal communication skills.
• Minimum 3 years of experience troubleshooting and installing AV systems.
• Comfortable working at heights; Heights certification an asset.
• Valid Driver’s License with clean abstract.

Responsibilities

• Install and service cabling infrastructure and AV devices per specifications.
• Interact with customers and prospects, ensuring inquiries are handled professionally.
• Read, interpret and design AV system plans; review plan drawings and diagrams.
• Attend onsite customer installations and liaise directly with the client onsite.
• Test, configure and diagnose built racks prior to field deployment.
• Complete detailed and accurate paperwork.
• Be an active participant in Health and Safety procedures.

Skills

Communication

Problem solving

Attention to detail

Blueprint reading

Education

Electronics / Electrical / Telecommunications education

Tools

MS Office

Networking basics

AV hardware knowledge

Job description

AV Technician / Programmer – Ramcom Communications.

Based in Mississauga, Ontario Ramcom Communications provides structured cabling and Audio/Visual multimedia solutions across Canada. We provide solutions for a wide range of industries. Our reputation has been built on customer satisfaction and customer service. Our team is expanding and are looking for motivated and experienced AV Technicians to join our team.

Position Overview

Reporting to the AV manager, the AV Technician/Installer is responsible for installing and servicing audio visual products including video walls, LED/Direct view displays, projectors, video conferencing systems, wiring, and cabling, rack audio configurations.

RESPONSIBILITIES:

• Install and service cabling infrastructure and audio / visual devices, including pre-wiring, installation, termination, testing, reporting, and labelling per specifications/drawings.
• Interact with customers and prospects, ensuring all inquiries are handled professionally.
• Strong focus on quality and customer service.
• Crestron/Extron/Q-SYS, Poly, Biamp, Shure, Vaddio, Zoom, Teams and similar products.
• Ability to understand key technical AV concepts like multicasting, audio DSP, video conferencing, etc.
• Ensure that safety and incident reporting procedures are followed.
• Read, interpret and design AV system plans; plan view drawings, reflected ceiling plans, selection drawings, elevation drawings, equipment riser diagrams, system context diagrams, system flowcharts and block diagrams.
• Attend onsite customer installations and liaising directly with the client onsite.
• Test, configure and diagnose built racks prior to field deployment.
• Complete detailed and accurate paperwork.
• Be an active participant in our Health and Safety Program.

QUALIFICATIONS:

• Minimum 3 years of experience troubleshooting and installing AV systems is preferred.
• Excellent written and verbal communication skills, with keen attention to detail.
• Flexibility to work in a variety of environments, from construction sites to finished corporate offices
• Comfortable working at heights. At Heights certification an asset.
• Strong problem-solving skills, comfortable working through novel issues and ability to think abstractly.
• Valid Driver’s License with clean abstract.
• Read and interpret blueprints/diagrams and product manuals assigned to the project.
• Able to lift “Heavy” items up to 50lbs or more with assistance.
• Occasional travel will be required.
• Post-secondary education in electronics, electrical, telecommunications, or equivalent would be an asset.
• Networking knowledge, sound balancing knowledge.
• Strong working knowledge of Microsoft (MS) Applications.
• CTS, CTS-D, CTS-I, Extron and Crestron certifications are considered a strong asset.