Audio Visual Event Technician - Niagara

Encore Canada; Niagara Falls; On-site; CAD 36,000 - 50,000; Full time

Job summary

Encore Canada is seeking a Technician to manage audiovisual equipment in a hospitality setting. This role emphasizes customer service, technical ability, and responsibility for ensuring high-quality event experiences. Applicants with a High School Diploma and prior AV or hospitality experience will excel in this position.

Qualifications

• 1 year of customer service or hospitality experience preferred.
• 1 year of audiovisual experience or equivalent in educational environment preferred.
• Valid driver’s license required for operating company vehicles.

Responsibilities

• Set up and operate audiovisual equipment to ensure flawless event execution.
• Maintain positive client relationships and communicate effectively.
• Troubleshoot and problem solve equipment and software issues.

Skills

Customer Service

Professionalism

Tech Savvy

Safety Conscious

Education

High School Diploma

Associate’s degree

Job description

Job ID AUDIO027435 Date posted 02 / 19 / 2024

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service

• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel / client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirement may need to be met if applicable.
• Ownership
• Hospitality
• Professionalism
• Safety Conscious
• Action Oriented
• Tech Savvy
• Ensures Accountability

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