Audience Development Coordinator

Newcom Media Inc.; Toronto; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A leading B2B publishing company in Toronto is seeking an Audience Development Coordinator to join their dynamic team. This entry-level role involves customer service, data management, and supporting audience growth initiatives. The ideal candidate will thrive in a collaborative environment and possess strong communication skills. Experience with Microsoft Office and a willingness to learn are essential. Join a supportive workplace that values innovation and diverse experiences.

Qualifications

• Experience with Microsoft Excel and Outlook.
• Excellent oral and written communication skills.
• Knowledge of both print and web publishing products.

Responsibilities

• Responding to customer inquiries and managing data.
• Supporting audience development team with data platform.
• Comprehensive reporting on campaigns and audiences.

Skills

Communication

Detail Oriented

Proactive

Tools

Microsoft Excel

Google Analytics

Photoshop

InDesign

Canva

Job description

When you join Newcom Media Inc., you’re joining a profitable, family-run B2B publishing business with an unwavering commitment to excellence. We hold ourselves to the highest level of journalistic ethics and strive to provide the best editorial product in every market we serve. We work hard to serve our audience in all mediums – digital, print, live events and more. We foster a collaborative, friendly and supportive work environment where everyone looks out for each other. We value diverse experiences and wisdom while embracing innovation. We encourage autonomy and initiative while providing proper guidance and the right tools to do the job. We recognize that the workplace is evolving. Our modern offices are transit and highway accessible. We are also proud to offer flexible and hybrid work arrangements, understanding that top performers can thrive in a variety of settings. We are currently seeking an Audience Development Coordinator for Newcom’s Audience Development team. This is an entry level role best suited to a candidate interested in media operations, audience development, data and marketing. The Audience Development Coordinator will join an experienced, energetic, and passionate team of audience marketers, reporting to the Director, Audience Development. This role combines both strategic and hands-on responsibilities for brands that reach some of Canada’s largest industries / professions : financial, insurance, dental, trucking, retail and more. The successful candidate will support in ensuring daily operations run smoothly while working with the team to support audience growth and retention. Responsibilities include, but are not limited to : Customer Service : Responding to inquiries and sustaining customer data including :

• Responding professionally to customer requests
• Changes to subscriber email, postal addresses and passwords
• Modifying customer information (data entry and updates)
• Manage complimentary mailing lists for all brands Administrative tasks :
• Support the audience development team with our customer data platform (generating audience counts, pulling audience data, monitoring campaigns, testing integrations, etc.)
• Comprehensive reporting on campaigns and audiences
• Handling single copy sales and ad-hoc shipments
• Managing office copy inventory Qualifications :
• Experience with Microsoft Excel and Outlook, and the Office Suite of products
• Proactive, detail oriented
• Excellent oral and written communication skills, with diplomacy and tact
• Ability to balance multiple tasks and responsibilities
• Knowledge of both print and web publishing products
• A willingness to learn and share ideas in collaboration with a team
• Experience with design programs is a bonus (e.g. Photoshop, InDesign, Canva)
• Experience with Google Analytics is a bonus
• Experience with database management is a bonus
• French language skills are an asset Newcom Media welcomes and encourages applications from people of diverse backgrounds and abilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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