Athlete and Retail Operations Manager

Nike; Vaughan; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading athletic brand is looking for an Athlete and Retail Operations Manager to enhance retail operations across Canada. This position involves significant travel, supporting operational standards, and collaborating with various teams to improve processes. The ideal candidate will have a strong background in retail leadership and customer service, with excellent problem-solving skills and proficiency in Microsoft Office. The role is pivotal in driving change and ensuring operational successes in Nike's retail stores.

Benefits

Health, Wellness, and Dental Benefits

Tuition Reimbursement

Employee Stock Purchase Plan (ESPP)

Paid Time Off and Holiday Pay

Qualifications

• Four years of customer-facing retail or hospitality experience.
• Three years of leadership experience.
• Proficient in Microsoft Office and retail business systems.

Responsibilities

• Supporting multiple departments, large teams, and projects.
• Leading training for new operational processes and standards.
• Providing thought leadership and expertise to ensure operational excellence.

Skills

Leadership

Problem-solving

Business acumen

Teamwork

Strategic thinking

Tools

Microsoft Office

Job description

Nike Job Description Canada Athlete and Retail Operations Manager

Join the NIKE Team as an Athlete and Retail Operations Manager.

As an Athlete and Retail Operations Manager, you will contribute to Nike's success by providing knowledge and expertise to elevate the leadership and coaching capabilities of the upper field organization and third-party partners.

As a subject-matter expert, you will focus on the athlete journey to ensure efficient and consistent retail operations through the execution of Nike processes, policies, and objectives, while responding to the emerging needs of the business.

This is a field-based position, covering Canada. The role requires travel across Canada and quarterly meetings with Business Operations, including periodic travel to the United States. Expect approximately 60% travel.

Putting Your Best Foot Forward

• Four years of customer-facing retail or hospitality experience.
• Three years of leadership experience.
• Proficient in Microsoft Office and retail business systems.
• Valid Passport for periodic travel to the United States.
• Reside within a 50-mile radius of Canadian Head Quarters.

What You’re Responsible For

• Supporting multiple departments, large teams, and major projects or external customers.
• Conveying complex information across cross-functional and senior leadership audiences.
• Understanding complex issues and implications using your expertise.
• Providing thought leadership and being recognized as a subject matter expert.
• Synthesizing store operational programs and tools from World Headquarters and communicating their business impacts to upper field leadership.
• Socializing new field programs and tools.
• Leading training for new operational store processes and standards.
• Educating retail teams on operational standards and processes.
• Supporting retail teams with operational issues and partnering to find solutions.
• Reinforcing safety and operational standards through Nike Swoosh Standards execution.
• Leading field implementation of operational policies and processes.
• Supporting operational strategy for the Retail Operations Captains (ROC) Firstline Program.
• Acting as a conduit for field operational excellence with cross-functional teams and external partners.
• Contributing operational expertise to Nike initiatives and programs.
• Maintaining cross-functional partnerships to ensure operational consistency.
• Leading change through effective communication and use of company platforms and systems.
• Collaborating on operational planning, prioritization, and execution to support Nike’s priorities.

Key Capabilities

• Business acumen and problem-solving skills.
• Ability to engage and inspire focusing on top priorities.
• Prioritization and planning skills.
• Leadership across multiple models and maturity stages.
• Effective teamwork fostering.
• Strategic thinking.
• Building trust.
• Driving clarity.
• Leading change and ensuring accountability.
• Challenging the status quo.
• Leadership agility.
• Growth mindset championing.

Who You’ll Partner With

• VP Stores and Services
• SDBO
• NASO and Global Operations
• NAX Training and Onboarding and Global NAX
• NAX Firstline Programs
• SDOS
• MSC
• Governance
• Communications
• Human Resources
• TLPD
• DLPM
• External Partners

Rewarded for a Job Well Done

• Health, Wellness, and Dental Benefits Insurance.
• Tuition Reimbursement, Employee Assistance Program, Retirement Savings Plan Match.
• Paid Time Off and Holiday Pay.
• Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
• Discounts for employees and their families.

Nike, Inc. is committed to a diverse workforce. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

In accordance with Ontario Human Rights Code, Accessibility of Ontarians with Disabilities Act, 2005, and the City of Toronto's Accommodation Policy, accommodations will be provided during the hiring process. Applicants should indicate their needs in advance.