At The Elbow Support Consultant - One Person One Record (OPOR) Casual Surge Hires

Nova Scotia Health Authority; Bedford; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Join Nova Scotia Health Authority as an ATE Support Consultant to provide essential in-person and virtual support during the OPOR project. The role involves a diverse set of responsibilities, including hands-on support for key IT applications and personalized training for healthcare professionals. Ideal candidates hold relevant diplomas or degrees in health or information technology and possess experience in EMR support. This position offers flexible scheduling across Nova Scotia and opportunities for impactful contributions to healthcare technology implementation.

Qualifications

• 1-3 years working within a healthcare setting required.
• Experience with EMR support preferred.
• Licensure by provincial regulatory body required for some levels.

Responsibilities

• Provide immediate, hands-on support for the OPOR CIS system.
• Deliver on-site assistance and resolve technical issues.
• Empower frontline staff by offering personalized training.

Skills

Detail oriented

Organizational skills

Communications skills

Teamwork

Education

Post-secondary diploma or university degree

Post-secondary diploma in health science

Post-secondary diploma/degree as a Registered Nurse

Job description

Click here to apply as an internal applicant.

Req ID: 205920

Location: Central Zone, Westway 1

Department

Type of Employment: Casual Casual Relief ( 3% ) x 1

Management/Non Union Position

Posting Closing Date: Open Until Filled

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.

About The Opportunity

Go live 1, December 6th, 2025 .75 hours of training, 150 hours of scheduled work.

The anticipated hire date for this position is November 3, 2025. Candidates must be available for up to 75 hours of training between their start date and December 6, 2025. Beginning December 6, full-time hours will be scheduled for a four-week period to provide hyper phase support during Go-Live 1. Shifts may include days, evenings, nights, and weekends to align with 24/7 clinical operations across Nova Scotia Health sites. Flexibility in scheduling and site deployment is required.

Following the four-week Go-Live period, successful candidates will transition to a true casual status and may be re-engaged for subsequent Go-Lives throughout 2026 based on availability, performance, and organizational need.

The ATE Support role for the OPOR project is structured to provide robust, in-person and virtual support across the province during six pivotal Go-Live phases. This role involves shift work, with schedules varying based on the project stage. During the Hypercare phase, you will be expected to work shifts that provide 24/7 coverage. In contrast, the pre-Go-Live period will typically follow a standard Monday-to-Friday, 8:00 a.m. to 4:00 p.m. schedule.

This flexible arrangement supports effective project delivery while prioritizing work-life balance and personal commitments. We welcome applicants from all regions of Nova Scotia, with no requirement to relocate to Halifax. However, extensive travel to Go-Live sites will be required during the Pre and Go Live phases. This role offers an exceptional opportunity for professionals seeking meaningful contributions to the OPOR project while benefiting from the flexibility and variety of a province-wide initiative.

As an At The Elbow (ATE) Support Consultant, you will play a crucial role as the primary liaison between healthcare professionals and the advanced technology systems they rely on. Your responsibilities include providing immediate, hands-on support for the OPOR CIS system and other key IT applications. By delivering on-site assistance, resolving technical issues, and offering personalized training, you will empower frontline staff to focus on patient care without being impeded by technology challenges. Your expertise will ensure that healthcare technology implementation and usage are aligned with organizational objectives, driving enhanced efficiency, accuracy, and overall quality of care across the system.

Casual Surge hires: These positions will be offered full time for 6 weeks for each of the 6 Go Lives throughout the province.

About You

We would love to hear from you if you have the following:

Consultant Level 0

• Post-secondary diploma or university degree required
  
  

Consultant Level 1

• Post-secondary diploma in clinical, health science, information technology/clerical and or health adjacent field. Equivalent combination of education and experience will be considered
• 1-3 years working within a healthcare setting required
  
  

Consultant Level 2

• Post-secondary diploma in a health science, information technology and or health adjacent field. Equivalent combination of education and experience will be considered
• 1-3 years of Go Live support for EMR required. Cerner preferred
  
  

About You Continued

Consultant Level 3:

• Post-secondary diploma/degree in a clinical health science required
• Licensed by your Provincial Regulatory Body required
• 1-3 years hospital based experience required
  
  

Consultant Level 4

• Post-secondary diploma/degree as a Registered Nurse required
• Registered with the Nova Scotia College of Nursing required
• 1-3 years hospital based experience required
  
  

Other Qualifications

• Detail oriented and ability to follow direction.
• Able to function well within a team setting and independently.
• Well-developed organizational and communications skills.
• Possess a valid driver’s license and ability for travel within the province.
• Previous Go live EMR support an asset.
• Previous experience supporting or using clinical application systems and related services in a complex health care organizational environment considered a strong asset.
• Ability and willingness to learn new skills and tasks.
• Ability to work successfully within a high change environment with a level of ambiguity with roles and functions
• Previous experience working along side or supporting physicians, physician assistants, nurse practitioners and RN prescribers an asset
  
  

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Casual Relief Positions
  
  

Compensation And Benefits

Consultant Level 0: $32.01- $40.02 Hourly

Consultant Level 1: $33.80- $42.25 Hourly

Consultant Level 2: $33.80- $42.25 Hourly

Consultant Level 3: $35.97- $44.97 Hourly

Consultant Level 4: $40.95 -$51.19 Hourly

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

This is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units, or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.