At The Elbow Support Consultant - One Person One Record (OPOR) Casual Surge Hires

Nova Scotia Health Authority; Bedford; Hybrid; CAD 60,000 - 80,000; Part time

Job summary

A healthcare provider in Nova Scotia seeks an At The Elbow (ATE) Support Consultant for their OPOR project. This role requires hands-on support for technology systems in hospitals. Candidates should have varying levels of healthcare experience and education. The position offers flexible scheduling, with anticipated work hours for training and Go-Live phases. Competitive hourly rates based on consultation level will apply.

Qualifications

• Post-secondary diploma or university degree required.
• 1-3 years working within a healthcare setting required.
• Previous experience supporting clinical application systems is an asset.

Responsibilities

• Act as the primary liaison between healthcare professionals and technology systems.
• Provide hands-on support for the OPOR CIS system and other key IT applications.
• Deliver on-site assistance, resolve technical issues, and offer training.

Skills

Detail oriented

Teamwork

Organizational skills

Communication skills

Education

Post-secondary diploma or degree in clinical or health science

Tools

EMR systems

Job description

About The Opportunity

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our team provides inpatient and outpatient services across various care settings. Join a diverse team of innovators, collaborators, and creative thinkers today.

Location: Central Zone, Westway 1
Department:
Type of Employment: Casual / Casual Relief
Posting Closing Date: Open Until Filled

Go live 1 details: December 6, 2025. 0.75 hours of training and 150 hours of scheduled work. The anticipated hire date is November 3, 2025. During training, candidates must be available for up to 75 hours between start date and December 6, 2025. Beginning December 6, full-time hours will be scheduled for a four-week period to provide hyper care support during Go-Live 1. Shifts may include days, evenings, nights, and weekends to align with 24/7 clinical operations. Flexibility in scheduling and site deployment is required.

Following the four-week Go-Live period, successful candidates will transition to a true casual status and may be re-engaged for subsequent Go-Lives throughout 2026 based on availability, performance, and organizational need. The ATE Support role for the OPOR project provides in-person and virtual support across the province during six Go-Live phases. This role involves shift work, with schedules varying by project stage. During Hypercare, 24/7 coverage is expected; Pre-Go-Live typically follows a standard Monday–Friday schedule. This flexible arrangement supports project delivery and work-life balance. Travel to Go-Live sites across Nova Scotia is required during Pre and Go-Live phases.

As an At The Elbow (ATE) Support Consultant, you will act as the primary liaison between healthcare professionals and the advanced technology systems they rely on. You will provide immediate, hands-on support for the OPOR CIS system and other key IT applications, deliver on-site assistance, resolve technical issues, and offer training to frontline staff to ensure efficient use of technology in patient care.

Casual Surge hires: These positions will be offered full-time for 6 weeks for each of the 6 Go-Lives throughout the province.

About You

We would love to hear from you if you have the following:

Consultant Level 0

• Post-secondary diploma or university degree required

Consultant Level 1

• Post-secondary diploma in clinical, health science, information technology/clerical and/or health-adjacent field. Equivalent combination of education and experience will be considered
• 1-3 years working within a healthcare setting required

Consultant Level 2

• Post-secondary diploma in a health science, information technology and/or health-adjacent field. Equivalent combination of education and experience will be considered
• 1-3 years of Go-Live support for EMR required. Cerner preferred

Consultant Level 3

• Post-secondary diploma/degree in a clinical health science required
• Licensed by your Provincial Regulatory Body required
• 1-3 years hospital-based experience required

Consultant Level 4

• Post-secondary diploma/degree as a Registered Nurse required
• Registered with the Nova Scotia College of Nursing required
• 1-3 years hospital-based experience required

Other Qualifications

• Detail oriented and able to follow direction
• Able to function well within a team setting and independently
• Well-developed organizational and communications skills
• Possess a valid driver’s license and ability for travel within the province
• Previous Go-Live EMR support an asset
• Previous experience supporting or using clinical application systems in a complex health care environment is a strong asset
• Willingness to learn new skills and tasks
• Ability to adapt to a high-change environment with some ambiguity in roles
• Experience supporting physicians, physician assistants, nurse practitioners and RN prescribers is an asset

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

Casual Relief Positions

Compensation And Benefits

• Consultant Level 0: $32.01 - $40.02 per hour
• Consultant Level 1: $33.80 - $42.25 per hour
• Consultant Level 2: $33.80 - $42.25 per hour
• Consultant Level 3: $35.97 - $44.97 per hour
• Consultant Level 4: $40.95 - $51.19 per hour

When you apply: Thank you for your interest. Only applicants selected for an interview will be contacted. This is a Management/Non-Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. If you change unions or employment status, seek clarification regarding seniority, benefits, and vacation entitlement prior to accepting the position.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.