Assurance Learning Manager - (20 month contract)

Ernst & Young Advisory Services Sdn Bhd; Ottawa; On-site; CAD 70,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Learning Assistant Director/Manager, where your project management and communication skills will shine. This role involves overseeing the deployment and delivery of learning initiatives while collaborating with various teams to enhance the learning experience. You'll manage a diverse range of learning operations, ensuring compliance and quality. With a commitment to diversity and inclusiveness, this innovative firm offers a supportive culture that values your unique voice. If you're ready to make an impact and build a better working world, this opportunity is for you.

Benefits

Support and coaching from engaging colleagues

Opportunities for skill development

Flexibility in handling your role

Qualifications

• Exceptional project management and communication skills are essential.
• Proficiency in Excel and familiarity with Power BI is required.

Responsibilities

• Oversee deployment, planning, and delivery of service line curriculum.
• Collaborate with stakeholders to develop and manage the learning calendar.

Skills

Project Management

Communication Skills

Organizational Skills

Analytical Skills

Critical Thinking

Team Collaboration

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Excel

Power BI

MS Teams

Office 360

SharePoint

Job description

Location: Toronto

Other locations: Primary Location Only

Requisition ID: 1542942

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Seeking a Learning Assistant Director/Manager (LM) on the Assurance Learning Team. The role oversees and manages the deployment, planning and delivery of service line curriculum. They are expected to be involved with cross service line learning and other key learning initiatives as they arise. This role promotes overall synergies with the firm’s learning strategies. They also manage a range of learning operations functions including learning administration, budgeting and client experience management. This role needs to effectively balance working very independently while applying a consultative approach to address business needs with the right team members on a regular basis.

This role works with and reports to the Assurance Learning Leader (ALL) and is responsible for deployment plans that forecast the number and location of classes/webcasts/eLearnings, identify target learners, outline communication needs, and source and assign instructors. This role is also responsible for the ongoing management of the deployment of these courses and will handle learner and stakeholder inquiries. This role has oversight over a group of supervising associates, learning specialists and coordinators.

A focus on adhering to controls and deploying learning within the firm’s policies is the foundation of this role. A successful candidate will have strong project management skills. Overtime may be required near project deadlines and if events are being coordinated.

The location of this position is open and being bilingual (English & French) is not mandatory but an asset.

Your key responsibilities

• Work with stakeholders across the Assurance practice, Talent, and Learning Teams to determine and deploy the learning calendar
• Work with Assurance Learning Content team to produce course materials including translation, facilitator guides and SharePoint sites as required
• Analyse course evaluations to determine recommended course revisions
• Manage communications including newsletters, updates to broader team, townhall sessions, SharePoint site, monitor shared mailbox, etc.
• Collaborate with other team members on the logistical planning of training events and off-site accommodations and management of on-site support staff
• Supervise team members on the logistical planning and delivery of sessions, including monitoring workflows for timely completion and immediately addressing deviations
• Oversight of the Learning Service Specialist (LSS) and Learning Coordinators (LC) in the deployment and compliance monitoring of all learning events, webcasts, and eLearning
• Collaborate with Professional Practice, LMS Support Team, Experience Management, Talent Team, and CPA Team nationally on a routine basis
• Work collaboratively with the Talent Development & Learning team to share best practices and achieve consistency in application of learning policies.
• Sourcing and upskilling facilitators, including execution of facilitator quality controls, and managing facilitator recognition
• Facilitator management, including fostering a good working relationship with the Local Assurance Leaders (LAL) across EY offices to find high performing facilitators as well as establishing and maintaining the relationship with said facilitators.
• Create and maintain annual budget, including monthly accruals to optimize the learning investment for the firm.

Reporting and compliance

• Work with compliance team to review the timely completion of level-based learning compliance databases, deadlines, and non-compliance communications, including year-end non-compliance performance reviews
• Ensure adherence to established quality controls and documentation standards (ISQM1), completeness, and accuracy of reporting as it relates to deployment
• Manage deployment of minimum baseline learning required by the Global practice.
• Manage external vendor relationships to ensure contracts are compliant with EY Canada’s independence and risk management policies.

Knowledge and skills requirements:

• Exceptional project management, communication, and organizational skills
• Excellent written and verbal communication skills
• Proficiency in advanced capabilities of excel (filters, pivot tables, vlookups required). Power BI an asset
• Proficient in MS Teams, Office 360 and SharePoint
• Strong attention to detail
• Excellent analysis, critical thinking and design skills and the ability to conceptualize and strategize business objectives, Able to exercise judgement in non-routine situations
• Receives general direction rather than supervision. Work is reviewed for results achieved
• Works well in teaming and collaborative environments. Positive, constructive, team-work attitude
• Proven ability to collaborate with geographically dispersed team members, indirect team members, client serving personnel at higher staff levels and support staff

What we offer

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

The salary range for this job in British Columbia is $70,000 to $120,000. Individual salaries within this range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and work location city.

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.