Asst Store Mgr - Service

Williams-Sonoma, Inc.; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Manager of Sales and Service to elevate customer experiences and drive sales. In this dynamic role, you will lead a dedicated team, ensuring exceptional service and effective store operations. Your leadership will foster a positive environment and empower staff to excel in their roles. This position offers a unique opportunity to develop your skills while contributing to a culture that values diversity and inclusion. Join a company that prioritizes your growth and well-being, and be part of a mission to enhance the quality of life for customers at home.

Benefits

Generous discount on products

401(k) plan

Wellness program

Paid vacations and holidays

Health benefits including dental and vision

Qualifications

• 2-3 years of retail sales or management experience required.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead the store team to exceed sales goals and enhance customer experience.
• Coach staff on customer service principles and sales techniques.

Skills

Communication Skills

Organization Skills

Leadership Skills

Critical Thinking

Time Management

Job description

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

About the Team

Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Overview of the Assistant Manager of Sales and Service role

You will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Responsibilities

1. Leads the store team to create an exceptional experience for customers and exceed sales goals.
2. Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
3. Reinforce customer service principles by coaching staff on their successes and challenges.
4. Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
5. Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
6. Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system.

Criteria

1. Excellent communication, organization and leadership skills.
2. Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
3. Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
4. 2-3 years of previous retail sales experience or management experience in a customer service related field.

Physical Requirements

1. Must be able to be mobile on the sales floor for extended periods of time.
2. Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
3. Full time associates are expected to have open availability to meet the needs of the business.
4. Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December).

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.

Benefits Just for You

1. A generous discount on all Williams-Sonoma, Inc. brands.
2. A 401(k) plan and other investment opportunities.
3. A wellness program that supports your physical, financial and emotional health.
4. Paid vacations and holidays (full-time).
5. Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time).

Your Journey in Continued Learning

1. Individual development plans and career pathing conversations.
2. Annual performance appraisals.
3. Cross-brand and cross-functional career opportunities.
4. Online learning opportunities through brand specific resources and WSI University.
5. Leadership development opportunities.