Asst Store Mgr - Sales/Service, Full-Time, Yonge & Eglinton, West Elm

West Elm; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant Store Manager to enhance customer experiences and drive sales. This full-time role emphasizes a People First culture, where you'll lead a team to exceed sales targets while providing exceptional service. With a focus on communication, leadership, and problem-solving, you'll play a crucial role in creating a positive environment for both customers and staff. Join a team committed to quality and innovation, and take the next step in your retail management career!

Benefits

Employee Discounts

401(k) and Investment Options

Wellness Programs

Paid Vacations and Holidays

Health, Dental, and Vision Insurance

Qualifications

• 2-3 years of retail sales or management experience in customer service.
• Strong communication and leadership skills are essential.

Responsibilities

• Lead the team to create an exceptional customer experience.
• Coach staff on customer service principles and resolve issues.

Skills

Communication Skills

Organizational Skills

Leadership Skills

Critical Thinking

Problem-Solving

Time Management

Multitasking

Job description

Asst Store Mgr - Sales/Service, Full-Time, Yonge & Eglinton, West Elm

Join us to apply for the Assistant Store Manager - Sales/Service, Full-Time, Yonge & Eglinton, West Elm role at West Elm.

Job Description

We are looking for a dedicated individual interested in building a home with us. Even if you don't meet every requirement listed, we encourage you to apply.

About The Team

Our mission is to enhance our customers' lives at home. We prioritize a People First culture, focusing on customers, quality, shareholders, integrity, and corporate responsibility.

Role Overview

You will support management in achieving sales goals by providing exceptional service, serving as a role model for building relationships, and ensuring store coverage.

Responsibilities

• Lead the team to create an exceptional customer experience and exceed sales targets
• Ensure proper staffing and serve as a role model in sales and service
• Coach staff on customer service principles
• Use training resources to educate and improve team skills
• Create a positive environment respecting our People-First Philosophy
• Resolve client service issues efficiently using client information systems

Candidate Criteria

• Strong communication, organizational, and leadership skills
• Critical thinking and problem-solving abilities
• Effective time management and multitasking skills
• 2-3 years retail sales or management experience in customer service

Physical Requirements

• Ability to be mobile on the sales floor for extended periods
• Ability to lift up to 75 lbs. with proper safety techniques
• Full-time associates should have open availability; part-time must be available for at least 15 hours/week, including weekends and holidays

Diversity, Equity & Inclusion

We value a culture of diversity and inclusion, fostering innovation and high performance, where individual differences are appreciated.

Benefits

• Employee discounts
• 401(k) and investment options
• Wellness programs
• Paid vacations and holidays (full-time)
• Health, dental, and vision insurance (full-time)

Learning & Development

• Career development plans and performance reviews
• Cross-brand opportunities
• Online learning and leadership development

Note: This role does not include immigration sponsorship or relocation assistance.

Company Overview

Founded in 1956, Williams-Sonoma, Inc. is a leading retailer of high-quality home products with multiple brands including West Elm. We are committed to quality, design, and customer service, supported by innovative technology and talented teams.