Asst Manager, Restaurant

Coast Hotels; Nanaimo; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading hotel chain seeks an Assistant Restaurant Manager to support the service team in enhancing guest experiences. The ideal candidate will have supervisory experience, a background in hospitality, and strong communication skills to motivate a dedicated team. This role involves maintaining high service standards and creating positive customer interactions, ensuring satisfaction and repeat business.

Qualifications

• Minimum 2 years supervisory experience required.
• Preference for candidates with hospitality or hotel management education.
• Food Safe and Serving It Right Certification are assets.

Responsibilities

• Lead and motivate restaurant ambassadors; oversee service standards.
• Handle guest complaints and ensure customer satisfaction.
• Create weekly work schedules for the restaurant team.

Skills

Communication

Multi-tasking

Customer Service

Education

Degree / Diploma in Hospitality

Hospitality industry courses in Hotel Management

Tools

Squirrel

Open Table

Job description

The Assistant Restaurant Manager will contribute to the overall success of Coast Hotels by supporting the service team in creating a positive, energized and contemporary setting. This position will be responsible for leading, empowering and motivating the restaurant ambassadors and liaising with the culinary team and ensuring quality service and customer satisfaction are exceeded through attention to details and high standards.

Responsibilities :

• Checks and maintains service and food preparation standards
• Utilizes interpersonal and communication skills to lead, influence, and engage ambassadors
• Provides guidance and direction to ambassadors, including setting performance standards and monitoring performance
• Supervises the handling of cash, cheques, credit cards transactions, cash floats and bar inventory control
• Handles guest complaints, follows through with appropriate action
• Develops and maintains effective working relationships within the team
• Assists with promotions and marketing initiatives on all social media channels
• Develops and maintains positive relationships with repeat guests
• Monitors the quality of work and provides feedback on the degree to which operational standards are met
• Creates weekly work schedules for the restaurant team
• Effectively communicates goals to the team
• Maintains health and safety standards and complies with all regulations
• Other duties as required

Skills / Knowledge / Experience :

• Degree / Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management
• Minimum 2 years supervisory experience
• Preference will be given to candidates with Squirrel and Open Table experience
• Exceptional communication & multi-tasking skills
• Ability to deal with fast paced customer service oriented environments
• Hepatitis A vaccination is recommended
• Food Safe and Serving it Right Certification an asset
• Demonstrates superior customer service philosophy
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes evenings, weekends and holidays