Associé(e) stationnement (temps plein)

The Home Depot Canada; Montreal; Sur place; CAD 21 000 - 29 000; Plein temps

Résumé du poste

The Home Depot in Montreal seeks a Lot Associate to load orders into customer vehicles and keep the parking lot safe and inviting. You will be the first and last associate customers interact with, delivering friendly service and addressing project needs.

Responsibilities include following the GET model, assisting with loading, and upholding safety and security policies in a dusty, busy warehouse environment. Evening and weekend shifts may be required.

Qualifications

• Proven customer service experience preferred.
• Ability to load and unload merchandise safely and efficiently.
• Capable of working in a fast-paced, busy retail environment.

Responsabilités

• Load orders into customer vehicles while maintaining safety.
• Keep parking lot safe and welcoming for customers.
• Interact with customers and provide helpful solutions.
• Follow safety and loss prevention policies during tasks.
• Assist with loading products and equipment as needed.

Connaissances

Interpersonal skills

Organizational skills

Attention to detail

Communicates Effectively

Customer Focus

Formation

Highschool Diploma or Equivalent

Description du poste

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you're also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities:

Ensures Customer Satisfaction

• Following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer's projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
• Plan the best method of loading and securing merchandise in customer's vehicle as per Safe Loading Training.

Maintains Safety and Security

• Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
• Follows all Safety and Loss Prevention policies and procedures.
• Using appropriate safety procedures with all equipment.

Competencies:

• Communicates Effectively
• Customer Focus

Skills:

• Interpersonal skills
• Organizational skills
• Attention to detail

Direct Manager/Direct Reports:

• Front End Supervisor

Travel Requirements:

• None

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions:

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Working in all weather conditions - frequent exposure to different weather conditions when loading and unloading product.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

• Highschool Diploma or Equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail experience

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• NA