Associé au service client à distance - Bilingue - 24 $ / heure

Teladoc Health; Regina; Remote; CAD 60,000 - 80,000; Part time

Job summary

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative to manage customer inquiries through calls, emails, and chats. This role requires exceptional communication skills, empathy, and the ability to handle multiple priorities. Successful candidates will be bilingual in English and French and can enjoy a flexible work schedule earning $24 CAD per hour.

Benefits

Flexible work schedule

Gain experience in virtual healthcare

Qualifications

• Exceptional empathy in engaging with members and patients.
• Ability to manage multiple competing priorities effectively.
• Keen adaptability to new processes in a fast-paced environment.
• Bilingual in English and French is required.

Responsibilities

• Manage inbound calls, emails, and chats for inquiries and issues.
• Provide information about services and ensure customer satisfaction.
• Handle crisis situations when necessary.

Skills

Telephonic communication

Problem-solving

Empathy

Organizational skills

Adaptability

Bilingual (English and French)

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenges effectively.

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²
• Make your own flexible work schedule anytime :

Monday to Friday : 5 : 00AM-9 : 00AM EST

Thursday and Friday : 8 : 00PM-12 : 00AM EST

Saturday and Sunday : 5 : 00AM-10:30AM EST

Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling.

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement