Associé au service client à distance - Bilingue - 24 $ / heure

Teladoc Health; North Vancouver; Remote; CAD 60,000 - 80,000; Part time

Job summary

A healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in North Vancouver, Canada, to provide exceptional customer service in a call center. The ideal candidate will be bilingual in English and French, possess strong communication and problem-solving skills, and be adaptable in a fast-paced environment. This part-time role offers flexible scheduling with a pay rate of $24 CAD per hour, ensuring high customer satisfaction while managing various inquiries and concerns.

Benefits

Flexible work schedule

Competitive hourly pay

Gain experience in healthcare and tech

Qualifications

• Ability to handle crisis situations effectively.
• Experience managing inbound calls, emails, and chats.
• Outstanding communication skills to engage diverse members.

Responsibilities

• Provide outstanding customer service to patients via a call center.
• Address inquiries and resolve issues efficiently.
• Ensure high customer satisfaction in a fast-paced environment.

Skills

Telephonic communication

Problem-solving

Organizational skills

Empathy

Adaptability

Bilingual in English and French

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenges effectively.

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²
• Make your own flexible work schedule anytime :

Monday to Friday : 5:00AM-9:00AM EST

Thursday and Friday : 8:00PM-12:00AM EST

Saturday and Sunday : 5:00AM-10:30AM EST

Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling.

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement.