Associate Technical Writer (Customer Content team)

Lightspeed Commerce; Montreal; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

A leading tech company is seeking an Associate Technical Writer to join their Customer Content team in Montreal. The role involves creating and maintaining bilingual self-serve content for various platforms. Ideal candidates possess strong writing skills in both French and English, with experience in technical writing or content creation. This position offers a hybrid work schedule, flexible time off, and opportunities for career growth.

Benefits

Flexible paid time off

Equity options

Pension plan contributions

Training opportunities

Health and wellness credit

Volunteer time off

Employee-led networks

Qualifications

• Experience writing and translating content for technical products.
• Proven ability to balance priorities and meet deadlines.
• Experience in a collaborative work environment.

Responsibilities

• Researching, writing, and editing content.
• Collaborating with SMEs to maintain self-serve content.
• Participating in the peer review process.

Skills

Exceptional written and verbal French and English language skills

Technical writing or similar content writing experience

Ability to communicate effectively async/synchronously

Experience with KMS/CMS tools

Multitasking in a fast-paced environment

Education

Entry-level candidate

Tools

Zendesk

WordPress

Localization tools

Job description

Associate Technical Writer (Customer Content team)

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Associate Technical Writer to join our Customer Content team in Montreal. You will work alongside a team of writers and collaborate with SMEs across the business to research, write, edit, translate, upload, publish, localize, and maintain self-serve content across our products and platforms.

The content you create and translate for our Retail Help Centers and other self-service portals will help our global merchants get the most out of their Lightspeed products and services.

** Please note this role is based in Montreal, Quebec, Canada, with a hybrid schedule (3 days per week in our Old Port office).

We’re a team of 8 people located in Canada, New Zealand, and the Philippines. Our team is responsible for empowering global merchants with actionable self-serve content to learn, evolve, and thrive in an ever-changing market.

• Researching, writing, editing, translating, uploading, publishing, localizing, and optimizing self-serve content in French and English.
• Balancing priorities to execute high-quality work for multiple projects on a deadline.
• Effectively communicating async/synchronously with global teammates and SMEs in English and French across time zones and mediums.
• Participating in the peer review process, self-driven learning, and data-driven experimentation for continuous improvement.

What you need to bring:

We're looking for an entry-level candidate who has experience with the following:

• Exceptional written and verbal French and English language skills.
• Experience in technical writing or a similar content writing role.
• Experience writing and translating (French <> English) content for technical products.
• Ability to multitask in a fast-paced environment while maintaining high-quality output.
• Strong collaborator who communicates effectively async/synchronously.
• Experience with KMS/CMS tools (e.g. Zendesk, WordPress) and basic HTML coding.
• Bonus: Experience with Localization tools (e.g. Transifex, LocalizeJS).

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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