Associate Technical Analyst - IMAC/Warehouse Coordinator

BC Ferries; Victoria, Perth South; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Associate Technical Analyst to join their Technology Services team. In this dynamic role, you will support the Install/Move/Add/Change process while ensuring accuracy in order management and inventory control. Your strong problem-solving abilities and clear communication skills will be essential in providing top-notch support to end-users. This is an exciting opportunity to thrive in a fast-paced environment where your contributions will directly impact customer satisfaction. If you are ready to take the next step in your career and work with a team that values diversity and collaboration, we want to hear from you!

Qualifications

• 3+ years in an IT technical/analytical role with customer problem resolution.
• Degree in Computer Science or equivalent experience preferred.

Responsibilities

• Support the IMAC process by processing service requests and maintaining inventory.
• Provide end-user support for Windows-based computers.

Skills

Problem-solving skills

Communication skills

Multi-tasking

Education

Degree or diploma in Computer Science

IT-related discipline

Tools

Windows-based computers

Inventory management systems

Job description

Job Description

ASSOCIATE TECHNICAL ANALYST - IMAC/WAREHOUSE COORDINATOR

12-month Term

Victoria

The Opportunity

You work with the Technology Services team in support of the Install/Move/Add/Change (IMAC) process through your role as IMAC/Warehouse Coordinator. You process service requests; ensure accuracy of orders; coordinate and maintain the inventory management process; and provide end-user support for Windows-based computers.

You are a clear and concise communicator with the proven ability to work within diverse teams while establishing and maintaining cooperative working relationships. You are a multi-tasker with strong problem-solving skills and with the ability to work well under pressure in an energetic, fast-paced environment.

What you bring to the team

You have a degree or diploma in Computer Science or other IT-related discipline or an equivalent combination of education, training, and experience. MCSE certification, ITIL certification and/or PMI Membership or enrolment in a Project Management Certification program will all be considered assets.

You have a minimum 3 years’ experience working on a variety of assignments in an IT technical/analytical role with an ability to resolve customer problems and recommend suitable strategies for the management and maintenance of the desktop environment.

Join us!

If this sounds like your next great career move, please submit your cover letter and resume by May 4, 2025.

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. We support employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.