Associate, Sales Technology & Analytics Enablement (CDA and CRM Coordinator)

Alcon; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company in eye care, Alcon is looking for an Associate to support Sales Technology & Analytics Enablement in Canada. This role involves maintaining customer data accuracy in SAP and Salesforce, supporting end users, and facilitating training sessions. Ideal candidates are post-secondary educated, bilingual, and possess strong customer service skills, contributing to delivering innovative solutions that enhance sight and lives.

Benefits

Robust benefits package including health and retirement

Paid time off

Collaborative and diverse work environment

Qualifications

• Post-Secondary education required; University Degree / College Diploma preferred.
• Experience with SAP ERP.
• Bilingual (English/French) fluency strongly preferred.

Responsibilities

• Ensure accuracy and integrity of customer data in Salesforce.com and SAP.
• Provide first-level support to users and assist in issue resolution.
• Document and train users for new functionalities.

Skills

Computer literacy

Customer Service experience

Bilingual (English/French)

Education

Post-Secondary education

University Degree / College Diploma

Tools

SAP ERP

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As an Associate supporting Sales Technology & Analytics Enablement in Canada, you will be trusted with ensuring the accuracy and integrity of customer data by maintaining consistency between Salesforce.com and SAP (IRIS). This will also involve entering pricing information into SAP for new materials and customer specific pricing, as approved by the business and finance teams. Additionally, you will provide first-level support to end users, assisting the Customer Relationship Management (CRM) team in resolving issues and maintaining system functionality. In this role, a typical day will include:

• Create and Maintain accounts and professionals accurately within SAP and SalesForce.com databases as well as maintaining territory assignments.
• Maintain Vision Care and Surgical non contracted pricing in SAP.
• Generate and review monthly audit reports with the department manager.
• Act as first level support for end user issues. Resolve and escalate production issues as necessary. Acts as a liaison between end users and technical teams for resolution.
• Documentation & End User training – Conduct end user training sessions (train the trainer) for new functionality as required. Create user guides and training documentation as needed.
• Commitment to Quality: Adhere to quality management system while conducting functional responsibilities.

WHAT YOU'LL BRING TO ALCON:

• Post-Secondary education required; University Degree / College Diploma preferred
• Computer literacy; experience with SAP ERP
• Customer Service database experience with both franchises at Alcon preferred
• Bilingual (English/French) fluency strongly preferred

HOW YOU CAN THRIVE AT ALCON:

• Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight & enhance lives.
• Grow your career in a highly collaborative and diverse environment.
• Alcon provides robust benefits package including health, life, retirement, paid time off, and much more!

Alcon Careers

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Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.