Associate, Sales & Customer Service

belairdirect; Calgary; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A well-known insurance company in Calgary is seeking an Associate, Sales & Customer Service to support clients and provide excellent service. The role involves advising on insurance products and requires strong communication skills. Candidates must be comfortable with evening shifts for the first year. The company offers a hybrid work model and various employee benefits.

Benefits

Financial rewards program

Employee Share Purchase Plan

Extensive pension and benefits package

Flexible work arrangements

Annual wellness account

Qualifications

• At least one year of customer service experience in a call center environment.
• Excellent communication skills and ability to simplify complex information.
• Prepared to study for and pass the provincial insurance licensing exam.

Responsibilities

• Advise on suitable insurance products to provide protection for clients' assets.
• Analyze customer needs and promote and cross-sell insurance products.
• Handle phone and email inquiries with exceptional customer service.

Skills

Customer service experience

Sales and customer loyalty

Excellent communication skills

Proficient with technology

Bilingual in English and French

Job description

Overview

Join to apply for the Associate, Sales & Customer Service role at belairdirect.

About The Role: If you’re passionate about helping others and recognized for your excellent communication and interpersonal skills, we may just be the place for you! As a Sales & Customer Service Agent, you’ll become a trusted advisor helping Canadians protect the things that matter to them. We will provide you the mentoring and training you need to achieve your career goals, and your success will be recognized by our annual bonus plan and accelerated career path, which will give you the opportunity to be promoted after six months in the position. Start date: November 14, 2025. Work Location: Calgary (321 6 Ave SW #1200). Work Schedule: 35 hours per week.

Work details

This is an inbound call center position with evenings and Saturdays / Statutory Holidays required for the first year; a hybrid model is available with one in-office day after six months (subject to probation). A day-shift schedule may be offered after 18 months in the role.

Responsibilities

• Play a key role in providing the best possible protection for clients' assets by advising on suitable insurance products, answering product questions, and guiding next steps.
• Analyze individual customer needs and promote and cross-sell appropriate personal lines insurance products and services.
• Efficiently accept and process changes in payment methods, ensuring accurate and timely updates to clients' accounts.
• Handle phone and email inquiries from existing clients in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

What you bring to the table

• At least one year of customer service experience in a call center environment
• Previous experience in sales and customer loyalty is highly desirable
• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others
• Proficient with technology and comfortable navigating multiple systems
• Ability to multitask effectively and remain calm under pressure
• Prepared to study for and pass the provincial insurance licensing exam with support from our in-house training team
• bilingual in English and French is an asset
• No prior Canadian work experience required but candidates must be authorized to work in Canada full-time
• This is an inbound call center position; candidates must be comfortable with evening work and every Saturday and Statutory holidays for the first year. A day-shift schedule may be offered after 18 months.

What We Offer

• Hybrid work model balancing remote and in-person collaboration
• Financial rewards program recognizing your success
• Industry-leading Employee Share Purchase Plan; 50% match of net shares purchased
• Extensive flex pension and benefits package with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• Annual wellness account promoting an active lifestyle
• Resources to support physical and mental health and professional development
• Inclusive employee-led networks and development opportunities
• Dynamic workplace learning ecosystem with learning journeys
• Community Impact program and supportive leadership

We are an equal opportunity employer. We encourage applications from equity-deserving groups and acknowledge Canada’s Indigenous history and communities in our recruitment process. We provide reasonable accommodations and encourage applicants to request accommodations if needed. If you are an Intact or belairdirect employee, apply on the Internal Career Site.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Insurance

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