Associate - Retail Store

The Salvation Army; Winnipeg; On-site; CAD 60,000 - 80,000; Part time

Job summary

A charitable organization in Winnipeg is looking for a part-time retail associate to support thrift store operations. The role involves customer service, sorting donations, and maintaining store policies. Ideal candidates should have cash handling experience and a willingness to uphold the organization's mission. The position offers competitive hourly pay ranging from $15.80 to $17.46.

Qualifications

• Ability to stand for long periods and lift/move 30 pounds.
• Cash handling experience is required.
• Experience working in a computerized environment.

Responsibilities

• Provide service to customers and assist in retail operations.
• Maintain store policies regarding transactions and donations.
• Contribute to inventory control and store maintenance.

Skills

Attention to detail

Self-motivated

Good interpersonal skills

Customer service experience

Education

Completion of some high school coursework

Job description

Overview

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. We help more than 2 million people each year with necessities such as food, clothing and shelter, and support those experiencing unemployment, addiction and family challenges. We hire and serve people of all backgrounds and walks of life.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position purpose

The role provides service to customers, sorts incoming product, and assists in the ongoing retail operations of The Salvation Army Thrift Store.

Responsibilities

• Operations
  • Greet and interact with customers/donors in a positive, friendly, and courteous manner.
  • Contribute to meeting store sales targets; provide efficient courteous customer service; handle difficult customers with tact.
  • Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
  • Maintain store opening and closing procedures as required.
  • Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
  • Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
  • Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
  • Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
  • Pay attention to store security by monitoring activity within the store.
  • Assist with store layout plans to attract customers, including window displays and merchandise displays; ensure attractiveness of the store through tidy maintenance.
  • Contribute to inventory control by retrieving, sorting, hanging, and pricing as directed.
  • Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory as directed.
  • Handle merchandise in a safe and organized manner; assist in stock rotation; bag textiles to be recycled and place metal recycling in the appropriate location.
  • Assist donors with their contributions, unload donations and place stock in appropriate location.
  • Maintain proper sorting and processing of goods, ensure compliance with quality standards; ensure all products are priced correctly as per store policy.
  • Perform other duties as required.

Health and Safety

• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillages; no obstacles inside/outside the store).
• Maintain an attractive, organized, and safe appearance of the store; tidy up and restock shelves; clean, sweep, dust, and mop as necessary; on a rotational basis clean the lunchroom, washroom, and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Performs other work-related duties as assigned.

Relationships

Clarification of Information. Conducts Routine Interactions.

Internal: Store Manager, Corps Officer(s), volunteers, staff
External: Guests, vendors

Managerial/Technical Responsibilities

Reports directly to the Store Manager. Direct reports: None.

Financial and Material Management

• Moderate material responsibilities.
• Uses or maintains organization assets in accordance with established guidelines.
• Does not process any financial transactions with no budget responsibilities.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

Working Conditions

• This is a permanent part-time position.
• Work schedule may vary from week to week and will include weekdays and/or Saturdays.
• This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching; ability to lift/move 30 pounds.
• The incumbent must take precautionary measures in addition to health and safety rules, such as universal precautions and gloves when working with unknown contents.

Education, Experience and Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and experience may be considered.

Education, Qualifications and Certifications

• Completion of some high school coursework.
• Alternative combinations of education and experience may be considered.

Experience and Knowledge

• Have a few months of experience in processing or distribution of goods or customer service.
• Knowledge of lifting guidelines.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures (e.g., bank deposits, summary reports).
• Product brand awareness would be an asset.
• Experience working in a computerized environment.

Skills and Capabilities

• Attention to detail.
• Self-motivated/disciplined.
• Ability to work independently and as part of a cooperative team.
• Good interpersonal and oral communication skills.
• Physically capable of lifting/carrying up to 29 lbs frequently without assistance, including bending, twisting, pulling, and pushing of products.

Ability to undergo applicable screening and background checks satisfactorily to The Salvation Army, in its sole discretion.

Location This Job Posting is for Nairn Thrift Store located at 1080 Nairn Ave Winnipeg, MB R2L 0Y4

Compensation

• The target hiring range for this position is $15.80 to $17.46 with a maximum of $20.95.
• Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.