Associate Relationship Manager

Royal Bank of Canada; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Vancouver is seeking an Associate Relationship Manager to support Relationship Managers with high-value Treasury and Cash Management clients. This role requires proven client service experience, strong MS Office skills, and excellent organizational and communication abilities. You will contribute to revenue growth, enhance client loyalty, and manage relationships effectively. Candidates should be prepared to work in a collaborative, high-performing team environment.

Benefits

Leadership support for development

Opportunity for impactful work

Dynamic and collaborative team environment

Qualifications

• Proven experience in delivering excellent client advice and service.
• Ability to prioritize and manage multiple conflicting demands.
• Strong written and verbal communication skills, with attention to detail.

Responsibilities

• Support senior management in achieving strategic business priorities.
• Ensure an exceptional client experience.
• Assist in the Request for Proposal (RFP) process.

Skills

Knowledge of RBC Cash Management Products

Client service experience

Strong MS Office skills

Organizational skills

Communication skills

Job description

Job Summary

Job Description

What is the opportunity

RBC is hiring an Associate Relationship Manager for our Vancouver-based Corporate Client Group (CCG). This role supports Relationship Managers with their portfolio of strategic high-value Treasury and Cash Management clients. The CCG Treasury and Cash Management Relationship Management Teams are responsible for client non-lending banking activities and serve as a gateway for all RBC products and services. This position will support the Director / Relationship Managers (RM) with portfolio management tasks, including pricing, enrollment, risk management, relationship reviews, activities, and account planning to grow relationships, enhance loyalty, and drive innovation with our clients.

What will you do

• Support senior management in achieving strategic business priorities such as revenue growth, client loyalty, and innovation within CCG - Treasury and Cash Management clients.
• Assist in coordinating and completing relationship and operational reviews for CCG clients, analyzing client data to identify opportunities and execute sales strategies.
• Ensure an exceptional client experience by retaining accounts and growing Cash Management Deposit and RBC revenue through supporting sales activities like onboarding, pipeline management, and deposit interest contracts.
• Assist in the Request for Proposal (RFP) process and help close new opportunities or defend current clients from competitors.
• Support operational and transactional risk management by collaborating with Partners / Business Risk / GBSC, including handling CBA, BAA, account documentation, etc.
• Identify and escalate potential client or product risks to the Director / RM and take corrective actions to mitigate risks.
• Manage special projects as assigned.

What do you need to succeed

Must have

• Knowledge of RBC Cash Management Products and industry trends.
• Proven experience in delivering excellent client advice and service.
• Strong MS Office skills, especially Excel and PowerPoint.
• Excellent organizational, time management, and project management skills, with the ability to work independently and take full accountability.
• Ability to align client needs with suitable product or structural solutions.
• Strong written and verbal communication skills, with attention to detail in contract documentation.
• Ability to prioritize and manage multiple conflicting demands.

Nice to have

• Extensive team experience.
• Previous project management experience.
• At least 3 years of banking Cash Management experience.
• Sales and relationship management skills.
• Bilingual in French and English.

What's in it for you

We thrive on challenges, promote growth, and believe in working together to deliver trusted advice that helps our clients and communities prosper. We care about our employees' development, making a difference, and achieving mutual success.

• Leadership support for your development through coaching and opportunities.
• Opportunity to make a meaningful and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.

Job Skills

Account Management, Client Centricity, Computer Literacy, Critical Thinking, Customer Service, Management, Email Services, Presentation Software, Product Knowledge, Sales Support, Spreadsheet Software, Teamwork, Time Management, Treasury Management

Additional Job Details

Address: 885 GEORGIA ST W, VANCOUVER

City: VANCOUVER

Country: Canada

Work hours per week: 37.5

Employment Type: Full-time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: [Insert date]

Application Deadline: Applications accepted until 11:59 PM the day before the specified deadline.

Inclusion and Equal Opportunity Employment

At RBC, we believe in an inclusive workplace with diverse perspectives. We foster a respectful environment where employees feel supported, collaborate effectively, and can grow professionally. RBC is committed to policies and programs that promote respect, belonging, and opportunity for all.

Join our Talent Community

Stay informed about career opportunities at RBC by signing up for updates on jobs, tips, and recruitment events that interest you.

Expand your limits and create a new future with RBC. Learn how we use our passion to enhance the well-being of our clients and communities.

Required Experience

Manager

Key Skills

Close Protection, Accounting, IT Service Desk, Administration Support

Experience: [Specify years]

Vacancy: 1