Associate Relationship Banker

Webster Bank; British Columbia; On-site; CAD 60,000 - 80,000; Full time

Job summary

Webster Bank is seeking an Associate Relationship Banker to provide exceptional service to Banking Center customers. This role involves processing financial transactions, understanding customer needs, and achieving sales and operational goals. Ideal candidates will have strong communication skills and a commitment to customer service.

Qualifications

• 6 months to 2 years of job experience in cash handling and customer service.
• Needs-based sales experience and banking experience are preferred.

Responsibilities

• Respond to customers' needs accurately and timely.
• Evaluate client needs and offer appropriate financial products.
• Perform routine teller transactions.

Skills

Customer Service

Communication

Sales

Education

High School Diploma or GED

Associates or Bachelor’s Degree

Job description

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first, doing whatever we can to help individuals, families, businesses, and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, and Excellence are Webster’s values, which set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Associate Relationship Banker role will provide services for Banking Center customers and assist the team in achieving sales, service, and operational goals, based on Webster’s Strategic Guidelines. The role will process all customer-related financial transactions in accordance with the rules, regulations, and guidelines of the Bank. Additionally, this role uses excellent communication and active listening skills to learn about the customer’s financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service, as well as develop and maintain a strong partnership with various business segments through collaboration and communication.

RESPONSIBILITIES:

1. Respond to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
2. Evaluate the needs of clients and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
3. Perform routine teller transactions like deposits, withdrawals, check cashing, loan payments, and other transactions.
4. Achieve or exceed both individual and team goals in sales, service, and operations.
5. Maintain compliance with Federal and State regulations, as well as bank policies and procedures.
6. Meet or exceed branch audits and operations evaluation requirements.

Education, Experience & Skills

1. High School Diploma or GED is required; candidates with advanced degrees (Associates and/or Bachelor’s) are preferred.
2. 6 months to 2 years of job experience in cash handling and customer service; needs-based sales experience and banking experience are preferred.
3. Ability to work a flexible and/or rotating schedule, including Saturdays, Sundays, and extended hours. Travel may be required to other Banking Centers.
4. Self-starter and highly motivated.
5. Working knowledge of all products and services.
6. Keeps current with all systems used for branch transaction processing.
7. Demonstrates strong customer service skills and supports teamwork, creating a positive working environment.

The estimated salary range for this position is $[amount] to $[amount] USD per hour. Actual salary may vary depending on knowledge, skills, experience, and location. This position is also eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.