Associate Registrar & Director of Enrolment Operations & Systems

University of Toronto; Toronto; Hybrid; CAD 120,000 - 141,000; Full time

Job summary

A prominent educational institution in Toronto is seeking an Associate Registrar & Director of Enrolment Operations & Systems. The ideal candidate will lead various registrar departments, implement strategic enrolment management, and has extensive experience in university operations. This full-time position offers a competitive salary range and a supportive work environment, including hybrid work arrangements.

Benefits

Hybrid work arrangement

Comprehensive benefits package

Professional development opportunities

Qualifications

• Minimum of eight years of experience in university or college setting.
• Five years of management experience required.
• Demonstrated knowledge of best practices in registrarial operations.

Responsibilities

• Responsible for managerial authority over multiple registrar departments.
• Establish policies and procedures for registrarial services.
• Serve as an expert resource on systems development.

Skills

Excellent interpersonal skills

Team-building skills

Conflict management skills

Strong organizational skills

Analytical skills

Education

Graduate degree in Registrarial operations or enrolment analytics

Tools

Microsoft Office (Excel, Word)

Student records system (preferably ROSI)

Database management tools

Job description

Associate Registrar & Director of Enrolment Operations & Systems

Date Posted: 08/08/2025
Req ID: 44702
Faculty/Division: UofT Scarborough
Department: UTSC: Office of the Registrar
Campus: University of Toronto Scarborough (UTSC)

Description:

About Us:
The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.The Office of the Registrar is responsible for student recruitment and admissions, direct and online service to current students, including registration, financial aid, scholarships, academic assessments, graduation and petitions. It also provides course scheduling, administration of tests and exams, enrolment data analysis and business intelligence.It is the vision of the Office of the Registrar to connect every student to success by providing excellent service and support to students, faculty, staff and the broader community. Members of the Office of the Registrar team value accountability, inclusivity, community and leadership and take pride in work that is student-focused and meaningful.This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.
Your Opportunity: Under the general direction of the Registrar and Assistant Dean, Strategic Enrolment Management, the Associate Registrar & Director of Enrolment Operations & Systems is a key member of the Registrar’s senior leadership team and is responsible for full managerial authority over the staff in the Department of Systems and Operations, Office of the Registrar, including the Convocation and Records group, the Examinations Group, the Scheduling group, the Accommodated Tests and Examinations Group and the Business Intelligence and Systems group, in the areas of human resources, labour relations and financial management. The incumbent will also be responsible for all aspects of registrarial services to the academic departments on campus, establishing policies, practices and procedures, maintaining a detailed understanding of registrarial business processes, and corresponding data processing and reporting requirements. Given the priority placed on enrolment by the campus, the Associate Registrar & Director of Enrolment Operations & Systems will leverage a Strategic Enrolment Management (SEM) mindset to ensure that the quality of administrative services provided by the Office of the Registrar will provide maximum efficiency of resource allocation and both administrative and student satisfaction. The incumbent will also serve as an expert resource on systems development for the Office of the Registrar and the campus. As the Co-Director of the Institutional Planning and Research Office (IPRO) and with a dotted line reporting relationship to the Vice-Principal Academic & Dean and the Chief Administrative Officer, responds to data requests through their own unit and/or forwards the requests to the unit best positioned to provide the information. The benefits of an integrated decision support team is to underpin data driven decision making through reviews and deliberations on the virtual IPRO, as currently constituted, and will make recommendations for strategic decisions impacting UTSC and its resources. From time to time the incumbent may be called upon to serve as the Acting Registrar. Essential Qualifications:

I. EDUCATION:

Graduate degree or acceptable combination of education and experience in the area of Registrarial operations and/or enrolment analytics

II. EXPERIENCE:

A minimum of eight (8) years progressively responsible experience within a University or College setting preferably in a Registrarial operations and/or enrolment analytics environment.A minimum of five (5) years management experience. Superior demonstrated knowledge of best practice in post-secondary Registrarial operations and/or enrolment analytics. Project management experience is required. Experience in public speaking or staff training. Demonstrated experience managing in a unionized environment.

III. SKILLS:

Excellent interpersonal skills with the ability to communicate effectively and develop good working relationships with students, co-workers, senior university administrators, and external clients.Team-building and conflict management and investigation skills. Strong organizational, planning, and time management skills.A solid understanding of relational databases, a sound knowledge of a student records system, preferably ROSI (Repository of Student Information). Strong computer skills with working knowledge of Microsoft Office with advanced knowledge of Excel and Word. Highly developed database management and data visualization tools skills.

IV. OTHER:

Good knowledge of university policies, procedures and collective agreements. Ability to analyze complex technical tasks and implement solutions. Experience managing large projects with multiple stakeholder groups.Possess ability to think logically and consistently, plan, coordinate, and demonstrate a commitment to improving the work environment. Must be able to negotiate, organize a heavy workload and set priorities. Ability to recognize and maintain the confidentiality of sensitive personal and operational information. High degree of professionalism, tact, patience, discretion and good judgment.Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment. Note: This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.

Closing Date: 08/25/2025,11:59PM ET
Employee Group: Salaried
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: PM 5 -- Hiring Zone: $120,499 - $140,583 -- Broadband Salary Range: $120,499 - $200,831
Job Category: Administrative / Managerial

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Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

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