Associate Regional Field Operations Manager - Canada

OTIS; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading elevator and escalator company seeks an Associate Regional Field Operations Manager in Toronto. The role includes training service colleagues, overseeing operations, and ensuring customer satisfaction. Candidates should have 5 years of elevator industry experience and excellent leadership and communication skills.

Benefits

401(k) plan with company match

Comprehensive medical coverage

Three weeks of paid vacation

Tuition reimbursement program

Qualifications

• 5 years of elevator industry experience required.
• Self-motivated individual capable of managing multiple projects.
• Strong verbal and written communication skills necessary.

Responsibilities

• Provide ongoing training and leadership to service colleagues.
• Investigate and resolve critical customer issues.
• Monitor field tests and consult with service managers.

Skills

Leadership

Communication

Problem-solving

Education

High school diploma

Bachelor's degree

Tools

Microsoft software

Job description

Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity

Otis Elevator Company is searching for a highly motivated Associate Regional Field Operations Manager to provide direction support and leadership for all field operations within the Canada operating area.

On a typical day you will :

Provide on-going training development and leadership to the service and repair colleagues

Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers needs

Investigate and resolve all critical customer issues

Advocate for usage of digital tools and applications for our service colleagues

Lead process workshops and ensure strict adherence to service processes

Monitor field tests as well as first inspection and data reports

Consult with service managers regarding problems encountered with service performance

Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe

What you will need to be successful :

High school diploma or equivalent required; bachelors degree preferred

5 years elevator industry experience required

Ability to thrive in a dynamic team-oriented work environment

Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders

Self-motivated individual capable of managing multiple projects and responsibilities simultaneously

Comfortable working in a technical setting with proficiency in Microsoft-based computer software

Demonstrates strong leadership goal-oriented mindset and excellent time management and organizational abilities

Willingness to travel up to 50% of the time

Additional Comments :

Given the nature of the position Otis Elevator does not support sponsorship e.g. H-1B or TN petitions / applications for this position.

What we offer :

We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your

future financial security from day one of your employment you and your eligible dependents will receive comprehensive medical prescription drug dental and vision coverage.

Enjoy three weeks of paid vacation along with paid company holidays

We provide paid sick leave employee assistance and wellness incentive programs to support your well-being.

Life insurance and disability coverage to protect you and your family.

Voluntary benefits including options for legal pet home and auto insurance.

We offer generous birth / adoption and parental leave benefits as well as adoption assistance to support growing families.

Pursue your educational goals with our tuition reimbursement program.

Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio .

You may recognize our products in some of the world s most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa a nd the Petronas Twin Towers ! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of a n innovative global industry leader with a resilient business model. You ll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge .

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs .

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do . We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do . If you would like to learn more about environmental social and governance (ESG) at Otis click here .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at

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Required Experience :

Manager

Key Skills

Cost Accounting,Fund Management,General Management,Facilities Management,Domestic,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1

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