Associate Product Owner

Servicechannelventures; Toronto; On-site; CAD 65,000 - 121,000; Full time

Job summary

A leading SaaS technology provider in Toronto is seeking an Associate Product Owner to enhance and maintain their product offerings. This role involves managing the product roadmap and collaborating with cross-functional teams to deliver effective SaaS solutions. The ideal candidate should have at least 2 years of experience in product ownership, strong communication skills, and knowledge of SaaS metrics. This position offers a salary range of CAD 65,100 - 120,900 and is eligible for bonuses.

Benefits

Eligible for bonus as part of total compensation

Qualifications

• 2+ years of product ownership experience in SaaS environments.
• Strong understanding of SaaS business models and metrics.
• Ability to prioritize and manage multiple requests efficiently.

Responsibilities

• Partner with the Product Owner to prioritize product enhancements.
• Own the Sustainment roadmap for SaaS portfolio.
• Manage stakeholder expectations regarding feature delivery timelines.

Skills

Product ownership experience

Communication skills

Customer-focused mindset

Agile practices

Cross-functional team collaboration

Education

Bachelor’s or Master’s degree in Computer Science or related field

Tools

Jira

Azure DevOps

Job description

Position Summary

We are seeking a dynamic Associate Product Owner forour SaaS portfolio with focus on enhancement and maintenance. This role combines product ownership responsibilities with agile leadership and cross-functional team management, requiring someone who can seamlessly transition between strategic product planning and hands-on team facilitation.

The successful candidate will help craft the enhancement and sustainment roadmap for our flagship SaaS offerings, help identify areas of product simplification and serve as the SME to development and support teams. This is an excellent opportunity for a product professional who thrives in a fast-paced environment and enjoys wearing multiple hats to drive business results.

Key Responsibilities :

Product Ownership

• Partner with the Product Owner to define and prioritize product enhancements based on customer feedback, business value, and technical feasibility
• Conduct customer research to identify opportunities for product simplification
• Own the Sustainment (technical debt, maintenance, and performance improvements) roadmap for our SaaS portfolio across multiple product lines
• Partner with the Product Owner to lead quarterly and annual roadmap planning sessions with key stakeholders
• Develop and maintain comprehensive knowledge of all CensiTrac products, features, and functionality and serve as the subject matter to internal teams and to customers

Development and Release Process

Create clear documentation of scope, requirements and acceptance criteria for all features on the roadmap

Collaborate with Engineering to investigate bugs and technical issues that are reported by customers and internal teams

Manage stakeholder expectations regarding feature delivery timelines and scope

Serve as the product expert on scrum teams and own the approval process for all and any product changes

Cross-Functional Collaboration

Partner with engineering, design, and QA teams to ensure successful product delivery

Work closely with the documentation manager to ensure all release documentation (including release notes, technical documentation, knowledge base articles, and troubleshooting guides) is thorough and engaging

Partner with the Product Trainer to develop training materials for all new features and enhancements

Serve as the primary escalation point for complex product questions from Customer Success and Customer Support teams

Minimum Qualifications :

2+ years of product ownership experience in SaaS environments

Strong understanding of SaaS business models, metrics, and industry best practices

Experience working with backlog management tools (Jira, Azure DevOps, or similar)

Superior communication skills, with ability to explain complex technical concepts clearly

Excellent interpersonal skills and a customer-focused mindset

Ability to prioritize and manage multiple requests efficiently

Travel requirement : 20% of the time to customer sites and in-person meetings / workshops

Experience with Agile practices and cross-functional team collaboration

Extensive knowledge of CensiTrac and related products in the Censis suite is a plus

Education

Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

About Censis Technologies

Censis Technologies based in Franklin, Tenn., is the industry leader in surgical instruments and asset management software. Censis offers multiple solutions, including CensiTrac, which is a highly advanced, web-based software system focused on maximizing OR throughput and regulatory compliance. Censis Technologies’ software is deployed in hundreds of hospitals in the United States, Canada, and Australia.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive : For you, for us, for growth.

About Censis

Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry.From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare’s rapidly changing environment. With Censis, you’re positioned to start ahead and stay ahead, no matter what the future holds.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

Pay Range

The salary range for this position (in local currency) is 65,100.00 - 120,900.00

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