Associate Product Manager, Salesforce

Lightspeed Commerce, Inc.; Montreal (administrative region); Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work environment

Equity options

Pension contributions

Training opportunities

Wellness credit

Volunteer time off

Employee networks

MacBook purchase program

Parental leave

Job summary

Lightspeed Commerce, Inc. is seeking an Associate Product Manager, Salesforce in Montreal to help shape and improve Salesforce tools for Sales and Go-to-Market teams.

You will translate needs into actionable product direction, prioritize initiatives, and support end-to-end execution within a hybrid Montreal-based setup. The role emphasizes collaborating with Development and cross-functional stakeholders, maintaining business alignment with scalable technology, and evolving the internal

Qualifications

• PM experience in SaaS environments.
• Ability to translate between business and technical stakeholders.
• Strong knowledge of Salesforce features.
• Proven track record managing complex, multi-team projects.
• Experience with Agile methodologies such as Scrum.
• Ability to drive decisions and influence peers.
• Strong organizational and prioritization skills.
• Experience leading design workshops and producing artifacts.
• Salesforce and Scrum Master certifications preferred.
• English as working language for global team.

Responsibilities

• Build relationships with stakeholders across Sales, GTM, Product, Technology, and other business functions.
• Contribute to product roadmaps and prioritize features based on business needs and user feedback.
• Document business processes, requirements, user scenarios, pain points, and improvement opportunities.
• Develop new business processes with stakeholders and optimize workflows.
• Analyze business needs and propose scalable, efficient solutions.
• Translate requirements into clear directions for technical teams and support development lifecycle.
• Support Agile processes including sprint planning, UAT, backlog refinement.
• Lead change management with training, comms, and launch plans.
• Collaborate with cross-functional teams to deliver solutions meeting business needs.
• Contribute to IS Product Management practices and process improvements.

Skills

Product management

Stakeholder management

Salesforce knowledge

Project management

Agile / Scrum

Decision making

Organization

Design workshops

Salesforce Scrum Master cert

English fluency

Tools

Salesforce

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed is looking for an Associate Product Manager, Salesforce to join our Global Information Systems Team. In this role, you’ll help shape and improve the Salesforce tools and experiences that enable our Sales and Go-to-Market teams to work more effectively. You’ll be responsible for understanding the needs of our internal customers, identifying opportunities to improve processes and experiences, and translating those needs into clear, actionable product direction.

You’ll leverage product management best practices to help prioritize initiatives, define requirements, and support solutions that deliver meaningful value to the business. Working closely with development and cross-functional stakeholders, you’ll bring ideas from concept through execution while ensuring we’re solving the right problems for our users. As the voice of the business, you’ll help connect business objectives with scalable technology solutions and play a key role in evolving our internal Salesforce ecosystem.

Location: We’re specifically seeking candidates based in the Montreal area who are comfortable working in a hybrid model and attending our Montreal HQ on a regular basis.

What you’ll be doing:

• Build trusted relationships and effectively manage relationships with key stakeholders across Sales, Go-to-Market, Product, Technology, and other business functions.
• Contribute to product roadmaps and feature prioritization based on business needs, user feedback, and organizational priorities.
• Understand and document business processes, requirements, user scenarios, pain points, and opportunities for improvement.
• Partner with stakeholders to develop new business processes and identify opportunities to optimize existing workflows and experiences.
• Analyze business needs and propose scalable solutions that improve operational efficiency and business outcomes.
• Translate business requirements into clear, actionable direction for technical teams, while providing clarification and support throughout the development lifecycle.
• Support Agile development processes, including sprint and release planning, user acceptance testing, backlog refinement, and other relevant ceremonies.
• Support change management initiatives, including developing training materials, communication plans, launch plans, and other resources to enable successful adoption.
• Collaborate cross-functionally with Product & Technology teams, Corporate Data, Sales, and Go-to-Market stakeholders to deliver solutions that meet business and user needs.
• Contribute to the development of the IS Product Management practice by helping establish best practices, improve processes, and continuously evo

What you need to bring:

We’re a team of 100+ people located all over the globe (Canada, USA, EMEA, APAC). Our team is responsible for ensuring everyone across the organization has the tools and systems in place to effectively do their jobs.

We’re looking for a candidate who has experience with the following:

• Demonstrated Product Management, Project Management and/or Business Analysis in SaaS implementations;
• An impressive ability to translate between business and technical stakeholders
• Intermediate knowledge of standard Salesforce features;
• Proven success managing complex projects across multiple functional groups;
• Usage of Agile Methodologies such as scrum;
• Proven ability to drive decisions, positively influence other team members, and thrive in an entrepreneurial environment;
• Strong organizational skills with a demonstrated ability to pivot and reprioritize across multiple projects;
• Demonstrated abilities in leading design workshops, proposing solutions and building corresponding artifacts;
• Salesforce and Scrum Master certification preferred.
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

You’ll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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