Associate Product Designer

Sectigo; Ottawa; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Sectigo is seeking an Associate Product Designer to enhance user experience across its products. The role involves research, user analysis, and collaborative design within a hybrid work environment. Ideal candidates will have relevant educational backgrounds, design experience, and a strong skill set in analytics and communication.

Qualifications

• Bachelor’s degree in HCI, Graphic Design, or similar strongly recommended.
• 1+ years’ experience in designing web/mobile experiences required.
• Basic understanding of HTML & CSS, proficiency with Figma.

Responsibilities

• Utilize data from research and user testing to create user-centered designs.
• Collaborate with product management and engineering on user journeys.
• Create wireframes, prototypes, and high-fidelity mock-ups.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Adaptability

Education

Bachelor’s degree in Human-Computer Interaction, Graphic Design, or related field

Tools

Figma

HTML

CSS

Job description

Job Description

We are looking for an Associate Product Designer to enhance the customer experience across our products. This role involves conducting research to understand customer needs, analyzing product usage and user behavior to identify improvements, and building onboarding flows and in-app messaging to enhance the user experience. The position requires a blend of marketing and technical skills, specifically applied to user experience design.

This is a full-time role in a hybrid environment (3 days in the office) based at our Scottsdale, Arizona office.

Core Responsibilities

1. Utilize data from research, user testing, and market analysis to create user-centered designs.
2. Use our design system and components to deliver UI that follows our interaction model.
3. Drive growth and retention by leveraging our product experience platform, UserPilot.
4. Identify experience gaps through various analyses, such as path analysis, to generate actionable insights.
5. Analyze customer behavior through quantitative and qualitative methods, including product usage, trend analysis, usability tests, and feedback collection.
6. Collaborate with product management and engineering to define requirements, use cases, and user journeys.
7. Create process flows, wireframes, prototypes, and high-fidelity mock-ups to communicate design solutions.
8. Optimize user onboarding and develop supplementary materials to reduce time to value for customers.
9. Track metrics, interpret results, prepare reports, and identify product issues or opportunities for improvement.
10. Identify opportunities for upselling and cross-selling to increase customer lifetime value.
11. Perform other duties as assigned relevant to the role and company initiatives.

Qualifications

Education

• Bachelor’s degree in Human-Computer Interaction (HCI), Graphic Design, Computer Science, or related field (strongly recommended).

Experience

• At least 1+ years’ experience designing consumer web and/or mobile experiences.
• Basic understanding of HTML & CSS fundamentals.
• Experience with Figma or similar design tools.
• Understanding of Agile development principles.

Desired Skills and Qualities

• Strong analytical and problem-solving skills.
• Adaptability to changing priorities and environments.
• Excellent interpersonal skills for collaboration.
• Effective communication skills for technical and non-technical stakeholders.

Additional Information

Join our global team and make a worldwide impact. At Sectigo, we value diversity and inclusion, fostering an environment where every team member can grow and succeed. We are committed to creating a positive, engaging workplace that reflects our dedication to our customers and our team.