Associate Platform Reliability Engineer

Manulife; Waterloo; Hybrid; CAD 60,000 - 114,000; Full time

Job summary

Join a leading financial services provider as an Associate Platform Reliability Engineer. You will enhance application reliability through monitoring strategies and tools while collaborating with diverse teams. Ideal candidates are innovative, data-driven, and passionate about creating exceptional customer experiences.

Benefits

Flexible working environment

Customizable employee benefits

Retirement savings plans

Paid time off including holidays and vacation

Qualifications

• 1-2+ years experience in a technical IT role.
• Experience with monitoring and automation tools.
• Excellent communication, focused on customer experience.

Responsibilities

• Collaborate for application monitoring strategies.
• Build enhancements within the AI Operations platform.
• Create application monitors and dashboards.

Skills

Coding experience with nodejs or javascript

Scripting with PowerShell or Python

Problem solving skills

Clear communication skills

Data-driven approach

Tools

Monitoring tools (New Relic, CA APM, PRTG)

AI Operations tooling (Moogsoft)

Jenkins, GIT, automation tools

Azure, Docker, Kubernetes

Job description

Join to apply for the Associate Platform Reliability Engineer role at Manulife

Join to apply for the Associate Platform Reliability Engineer role at Manulife

We’re looking for Associate Platform Engineer(s): specifically, someone who is passionate about building solutions that makes life better for others, enabling visibility and comprehension of application health and performance; motivated by opportunities to automate processes to improve system reliability and customer experience; to experiment with new technologies and guide others.

Our team provides consulting and education on reliability practices to other teams, creates new tools and finds innovative ways to surface operational data and simplify the lives of our fellow colleagues. We are an integral part of the transformation to be a data-driven organization.

Position Responsibilities

• Collaborating with other teams to provide application monitoring strategy.
• Building enhancements within our AI Operations platform.
• Building new application monitors, dashboards, and creative solutions.
• Using problem solving skills in concert with tooling to help uncover application issues and perform root cause analysis.
• Create visibility of our myriad of data and help our partners understand this data.
• Supporting and enhancing our current toolset.
• Promoting reliability engineering within our team and beyond.
• Communicating with technical and non-technical members to drive collaboration and understanding.
• Maintaining positive relationships with many internal teams.
• Adapting to constantly evolving priorities.
  
  

Required Qualifications

• 1-2+ years experience working in a technical role in IT. Previous co-op internship experience are welcomed.
• Coding experience with nodejs or javascript.
• Scripting experience with languages such as PowerShell or Python.
• Data driven and be passionate about using data to advance our effectiveness and enable superb customer experiences.
• Dedicated and able to work independently with an appetite for learning.
• A focus and passion for creating excellent customer experiences.
• Clear, concise, tactful communication skills.
  
  

Nice To Haves

• Experience with monitoring tools: New Relic, CA APM, PRTG.
• Experience with AI Operations tooling such as Moogsoft.
• Experience using Jenkins, GIT, automation tools.
• Experience with Devo, Azure, PCF, Docker, Kubernetes.
• Understanding of Reliability Engineering and the benefits of it.
• Vendor management skills.
• Adapt to change and overcome barriers.
• An understanding of the Financial Services or Insurance Industry and/or Large Enterprise knowledge.
• Any ITIL Foundations or Practitioner level certifications (especially Support Operations).
  
  

When You Join Our Team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see
  
  

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$60,900.00 CAD - $113,100.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Insurance

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