Associate Operations Representative

RBC; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

RBC is seeking a part-time data entry professional in Calgary. This role involves processing client transactions, maintaining high accuracy and throughput while adhering to operational standards. Emphasis on a client-focused mindset and a proactive approach to skill development within a collaborative team environment.

Benefits

Comprehensive Total Rewards Program

World-class training program

Flexible work/life balance options

Qualifications

• Efficient and accurate data entry abilities.
• Client Focus mindset.
• Understands Bank applications (training provided).

Responsibilities

• Processes transactions with accuracy, adhering to service benchmarks.
• Examines documents for completeness and quality.
• Collaborates with manager for skill development.

Skills

Communication

Critical Thinking

Customer Service

Time Management

Job description

Job Summary

Job Description

What is the opportunity?

Responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy, and production.

What will you do?

• Demonstrates understanding of basic processes.
• Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.
• Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI.
• Examines all documents for completeness and takes full responsibility for quality and accuracy of day-to-day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience.
• Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment.
• Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
• Actively partners with their manager to develop their skills and proficiency on designated capabilities identified for the role/business through Development Plan activities and career planning discussions.
  
  

What do you need to succeed?

Must-have

• Client Focus mindset
• Works on specific Bank applications:(i.e., Compass, HSCP, Activity Tracker, Workday) Subject to training not required as pre-requisite
• Efficient and accurate data entry abilities.
• Completes fulfillment activities per established policies/procedures/guidelines and benchmarks
  
  

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work
  
  

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

1313 10 AVE SW:CALGARY

City:

CALGARY

Country:

Canada

Work hours/week:

15

Employment Type:

Part time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-04

Application Deadline:

2025-06-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com