Associate, Member Services

Engineers Canada; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

Engineers Canada is seeking an Associate for Member Services in Ottawa. This role involves overseeing insurance programs, conducting research, and enhancing member services through effective communication and program evaluation. Candidates should have a strong background in the group benefits industry and excellent interpersonal skills.

Benefits

Flexible hours

Extended Health care

Dental care

Life insurance

Professional Development

Disability insurance

Employee Assistance Program

Qualifications

• Minimum of 5 years of experience with group benefits industry.
• Proficient in Project Management principles and practices.
• Experience providing superior customer service.

Responsibilities

• Oversees insurance and financial programs for member services.
• Conducts research on emerging benefits and marketing strategies.
• Develops reporting metrics for key stakeholders.

Skills

Problem-solving

Interpersonal

Organizational

Customer service

Education

Graduate from a recognized University in Marketing or Business

Tools

Microsoft Office 365 Business

SharePoint

Microsoft Teams

Job description

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Shobana S Bhatnagar, SHRM-SCP, CHRP, CPHR

Job Type : Full-Time Term Position (2 year)

Application Submission Date : July 18, 2025

About us

Engineers Canada exists to provide national support and leadership on behalf of the engineering regulators in Canada to promote and maintain the integrity, honor, and interests of the profession.

We foster a work environment that challenges and empowers employees, promotes learning, teamwork, and innovation, and recognizes achievement. Employees aspire to a high-performance culture that is focused on results and represents the combination of collaboration and clear direction with scope for autonomy.

We need great people, creative ideas, and effective management of our resources. We require committed individuals who can exercise leadership at all levels in the organization. Come and join our team!

About the role

The Associate, Member Services oversees a suite of insurance and financial programs, which promote professional and financial well-being. The Associate Member Services is a member of a small, dynamic team that strives to offer a positive experience to participants, partners, and other stakeholders through the delivery of high-quality services and products.

Key Responsibilities

• Responsible for program oversight, data evaluation, reporting, and risk management for mid-to-large scale members and corporate programs.
• Conducts research and actively identifies and monitors emerging benefits, products, and / or enhancement to products and services.Provides guidance and recommendations on plan renewals, plan modernization and contract negotiation.
• Actively participates in the drafting and development of requests for proposals, including the development of technical and financial criteria, conducts bid evaluations, and contract award recommendations.
• Develops, evaluates, and distributes reporting to key stakeholders on program metrics, outcomes and their interpretation.
• Provides guidance and acts as a key advisor on the external marketing and communication strategy for each program to enhance program awareness, increase retention and to ensure program sustainability.
• Conducts marketing content reviews and collaborates with partners on marketing frequency, modality, and distribution efforts through digital and traditional media platforms.
• Actively participates in the development of the internal marketing strategy and coordinates inter-departmental input.
• Conducts website reviews of internal and external sites, proposes site enhancements, and collaborates with Partners and internal teams to modernize and enhance the end-user experience.
• Evaluates and monitors website data analytics by program type : tracks and monitors site volume, click through rates, volume of returning users, etc.
• Undertakes policy reviews to ensure accuracy and compliance with terms of renewal and / or agreement, as required.
• Initiates and coordinates funding requests on behalf of the organization, as required.
• Advocates on behalf of members to ensure member concerns are addressed by the supplier / partner and resolved.

Education and Experience Requirements

Education

• Graduate from a recognized University, specializing in Marketing, Business or an equivalent combination of education and experience.

Experience

• Minimum of (5) five years of experience with group benefits industry as a plan sponsor, and experience in corporate liability programs is an asset.
• Experience in identifying, developing, implementing, monitoring, and evaluating programs and services to grow and continuously improve products and services. Ability to build effective working relationships with interest holders.
• Ability to communicate effectively and influence others.
• Experience in providing superior customer service in a busy environment.
• Proficient in the use of Project Management principles, practices, and tools with a track record of delivering projects on time and on budget.
• Experience working with a wide diversity of cultures within staff, volunteers, clients, and the community in general.
• Strong organizational, interpersonal, problem-solving and time management skills.
• Desirable : Proficiency in the use of Microsoft Office 365 Business, SharePoint, and Microsoft Teams.

Language

• Proficiency in English is required.Proficiency in French is an asset.

About our working conditions

This is a full-time two-year term position that is based out of our Ottawa head office.

There is a requirement to work a minimum of (3) three days / week in the office for the first (3) three months of employment and to occasionally work weekends and evenings. This position may require occasional travel within Canada.

About our hiring practices

Engineers Canada is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Please advise us if you require special accommodation. Upon request, accommodations due to a disability are available throughout the selection process.

About our benefits

A National Capital Regions Top Employer since 2017, Engineers Canada provides a generous compensation and benefits program.

• Company events
• Flexible hours
• Extended Health care
• Dental care
• Employee Assistance Program
• Life insurance
• Disability insurance
• Professional Development

How to apply

Please click on Apply to submit a cover letter and resume, by July 18, 2025 . If you have any difficulties with your online application, please contact us [e-mail]

Please note that the personal information collected as a part of your application will be used to process your candidacy for employment. If you are the successful candidate, the information will form part of your employment record at Engineers Canada. If your application is not successful, the information will be retained for 1 year and then destroyed in accordance with Engineers Canada’s Privacy Policy. To access Engineers Canada’s Privacy Policy, click https : / / engineerscanada.ca / about / privacy-policy . Engineers Canada is not responsible for fees related to unsolicited resumes received from recruitment agencies.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Temporary

Job function

Job function

Business Development and Sales

Non-profit Organization Management

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