Associate Manager, Training & Communications, HOKA NA Retail

HOKA; Richmond; Remote; USD 80,000 - 85,000; Full time

Job summary

A leading company in the footwear industry is seeking an Associate Manager for Training & Communications. This role involves developing training programs and communication strategies for retail teams, ensuring alignment with corporate objectives. The ideal candidate will have strong communication and project management skills, with a commitment to high-level customer service. Competitive salary and benefits offered.

Benefits

Competitive pay and bonuses

Financial planning and wellness programs

Generous time off

Opportunities for growth

Comprehensive health benefits

Qualifications

• 3-5 years in retail training, communications, or operations.
• Experience in designing and delivering training programs.

Responsibilities

• Lead training and communication initiatives for HOKA retail teams.
• Develop impactful communications and training programs.
• Monitor employee engagement and satisfaction.

Skills

Communication

Project Management

Problem Solving

Job description

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

Job Title:

Associate Manager, Training & Communications, HOKA NA Retail

Reports to:

Senior Director, HOKA, Retail NA

Location:

US Remote

Interested applicants must reside in one of the following approved states:

California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia, Washington, Wisconsin

The Role

The Associate Manager of Retail Training and Communications for HOKA North America is responsible for leading all training and communication initiatives for our HOKA retail teams across the region. This role involves adapting global resources to ensure regional relevance and supporting the North America Operations Manager in maintaining operational compliance and audit readiness. Acting as the key liaison between the corporate office and the field retail teams, you embody the company’s values, offering high-level support and fostering a positive, collaborative environment. You collaborate cross-functionally with key stakeholders to continuously refine communications and training programs that align with business needs, cultivating a culture of trust and accountability within the HOKA Brand.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

The primary functions of this role include, but are not limited to:

1. Partner cross-functionally with key stakeholders to develop impactful communications and training programs for North America HOKA retail teams. Actively gather feedback from the field to continuously improve communication effectiveness.
2. Lead the development and execution of communication strategies that enhance engagement from corporate to store level, ensuring alignment and consistent execution across all teams.
3. Act as the voice of the field, advocating for retail teams at all levels, while supporting the brand to ensure exceptional customer service across all stores.
4. Implement training processes in alignment with global HOKA resources, adapting content to ensure regional relevance and operational excellence. This may include creating regional-specific training materials as needed.
5. Monitor ENPS (Employee Net Promoter Score) and identify opportunities to enhance employee engagement and satisfaction.
6. Collaborate cross-functionally to foster a culture of high-level customer service, incorporating soft skills training to deliver pinnacle in-store experiences.
7. Support the rollout of new programs and initiatives within the HOKA brand, ensuring training materials are clear, concise, and accessible for a wide audience.
8. Plan, organize, and lead regional retail conferences – both in-person and virtual – gathering input on key focus areas and initiatives.

Who You Are

The ideal candidate will have:

1. Excellent communication skills, capable of crafting and delivering clear, engaging messages across various platforms.
2. Experience in designing, localizing, and delivering training programs that meet global standards and regional needs.
3. Proven ability to work effectively across departments and stakeholders.
4. Strong project and time management skills.
5. Knowledge of retail operations, compliance standards, and audit processes.
6. A commitment to high-level customer service.
7. Strong problem-solving and conflict resolution skills.

Preferred Experience

• 3-5 years in retail training, communications, or operations, preferably in footwear, apparel, or sporting goods industries.
• Experience collaborating with corporate and field teams.
• Proficiency in creating multimedia content for training and engagement.
• Experience in event planning and coordination.

What We Offer

• Competitive pay and bonuses.
• Financial planning and wellness programs.
• Generous time off and support for work-life balance.
• Additional perks, discounts, and community programs.
• Opportunities for growth and professional development.
• Comprehensive health and wellness benefits.

Salary range: $80,000 - $85,000, determined by location, experience, and skills.

Equal Employment Opportunity

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, military or veteran status, disability, or other identities.