Associate IT Engineer (Hybrid in Oakville, Ontario)

ZAG Zyklotron AG; Ontario; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

An innovative company is seeking an Associate IT Engineer to bridge the gap between Helpdesk and IT roles. This hybrid position in Oakville offers a dynamic work environment where you'll tackle advanced troubleshooting, assist with system upgrades, and help maintain IT infrastructure. Ideal candidates will possess strong technical skills and a collaborative mindset, with opportunities for professional growth. If you're passionate about technology and eager to make an impact in a supportive team, this role is perfect for you.

Qualifications

• 2+ years of experience in IT support with a strong foundation in troubleshooting.
• Familiarity with Windows and macOS operating systems and basic networking.

Responsibilities

• Provide advanced troubleshooting for complex hardware and software issues.
• Assist in monitoring and maintaining corporate servers and networks.
• Manage deployment of end-user devices ensuring compliance and security.

Skills

Troubleshooting

System Administration

Communication Skills

Problem-Solving

Team Collaboration

Education

Associate’s degree in Information Technology

Equivalent work experience

Tools

MDM tools

Windows OS

macOS

AWS

Azure

PowerShell

Python

Job description

Associate IT Engineer (Hybrid in Oakville, Ontario)

04/15/2025 Posted on April 15, 2025

THE OPPORTUNITY:

This existing vacancy is a hybrid position in Oakville, Ontario.

The Associate IT Engineer at VelocityEHS bridges the gap between the Helpdesk Engineer and IT Engineer roles, focusing on both hands-on IT support and infrastructure management. This role is ideal for individuals looking to grow their technical skills and take on more responsibility within the IT department. The Associate IT Engineer will handle more advanced troubleshooting, assist with system upgrades, and contribute to maintaining the company’s IT infrastructure. This role requires a blend of technical proficiency, strong problem-solving skills, and a collaborative mindset, with opportunities for growth into more senior positions.

The VelocityEHS work environment is dynamic and innovative. We have a results-oriented culture that demands intelligence, teamwork and follow-through. If you have these qualities and enjoy being around other techie, outgoing individuals then check out the details below and apply now.

Primary Duties and Responsibilities

• Advanced Troubleshooting: Provide support for complex hardware and software issues, escalating when necessary, while resolving the majority of technical problems independently.
• System Monitoring and Maintenance: Assist in the monitoring and maintenance of corporate servers, networks, and applications to ensure high availability and performance.
• Endpoint Management: Help manage the deployment and configuration of end-user devices using Mobile Device Management (MDM) systems, ensuring compliance and security.
• Software License Management: Support the management of software licenses, ensuring compliance with usage limits and optimizing license allocation.
• Account and Access Management: Assist with user account creation, security configurations, and access management, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA) systems.
• System Documentation: Create and maintain technical documentation related to IT systems, procedures, and configurations.
• Patching and Updates: Assist in the implementation of system patches and updates for both Windows and macOS environments, ensuring systems are up to date and secure.
• Security and Compliance Support: Participate in security audits and help maintain compliance with internal policies and external regulations.
• Collaboration with IT Team: Work closely with the IT Engineers and Helpdesk teams to resolve escalated issues and contribute to infrastructure projects.
• Ability to maintain on-site IT systems in a timely manner.
• Provide on-site white glove support for Executive staff.

Minimum Skills and Qualifications

• Education: Associate’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• Experience: 2+ years of experience in IT support or related technical roles, with a strong foundation in troubleshooting and system administration.
• Technical Skills: Familiarity with both Windows and macOS operating systems, basic networking (TCP/IP, DNS, DHCP), and experience with MDM tools.
• Problem-Solving: Ability to independently diagnose and resolve technical issues, with a strong attention to detail and a proactive approach.
• Communication: Excellent verbal and written communication skills, able to interact effectively with
  technical and non-technical staff.
• Team Collaboration: Ability to work both independently and as part of a team, contributing to a collaborative IT environment.

Preferred Skills and Qualifications

• Technical Proficiency: Knowledge of cloud services (e.g., AWS, Azure), basic scripting (e.g., PowerShell, Python), and experience with server and network maintenance.
• Growth Mindset: Interest in continuous learning and professional development to advance technical knowledge and skills.
• Project Involvement: Experience participating in small-scale IT projects, such as system upgrades or new software implementations.

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by [e-mail]

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.