Associate Insurance Advisor I

The Co-operators; Edmonton; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading Canadian insurer seeks an Associate Insurance Advisor I to support the agency operation through sales and service of personal lines products. Candidates should have strong communication skills and a focus on customer satisfaction. The role requires a General Insurance License to be obtained within two months and offers competitive compensation, training, and community involvement opportunities.

Benefits

Training and development opportunities

Competitive compensation package

Benefits program

Qualifications

• One year sales and service experience preferred.
• Knowledge of auto and property insurance products is an asset.

Responsibilities

• Sales and service of personal lines insurance products (auto and home).
• Advise clients on coverage and policies.
• Prospect and cross-sell additional products.

Skills

Sales

Customer Service

Communication Skills

Time Management

Team Player

Education

General Insurance License (required within two months)

Job description

Our Distribution team aspires to be the leader in client engagement among Canadian Insurers. We strive to provide a seamless and personalized client experience. Our knowledgeable and trusted team is committed to delivering financial services solutions to meet our clients' unique needs. The Associate Insurance Advisor I is a key player in the support and development of the agency operation primarily through the sales and service of The Co-operators personal lines products (auto and home insurance) and may provide some basic support for additional product lines.

What you’re responsible for:

Sales, service and profitable growth of personal lines insurance products.

Advise and recommend coverages and policies that best meet client needs.

Prospect and cross sell by identifying and recommending additional products/services that benefit the client.

Complete front-line risk assessment and selection following underwriting guidelines.

Identify which risks require inspections and re-inspections. May be required to complete inspections.

Achieve individual goals for client service, sales, quality and productivity.

Support programs to build multi-client relationships.

Respond to client questions and concerns, resolve customer complaints and escalate issues appropriately.

What to expect:

Strict confidentiality with respect to client’s financial status and other personal information.

This role involves direct contact with clients and/or service providers in their environment.

You may be required have your own vehicle, valid driver’s license and insurance.

You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

To be successful:

You remain focused and optimistic in the pursuit of a goal, despite barriers, until the objective is achieved and effectively manage your time in the quest of client satisfaction.

You leverage information about client’s needs and situations to qualify sales opportunities and exhibit strong communication skills that allow you to clearly convey messages.

You are committed to continuous improvement and building productive client relationships in order to exceed client expectations.

You’re an effective team player and provide guidance to support the development of your peers.

To join our team:

General Insurance License is required or must obtain within two (2) months.

Meet all provincial-licensing requirements in accordance with continuing education in order to obtain and maintain all licenses.

One (1) year sales and service experience or related business experience is preferred.

Knowledge of auto and property insurance products and experience with selling techniques is an asset.

What we offer:

Training and development opportunities to grow your career with one of Canada’s Best Employers.

Opportunities to give back to your community.

A competitive compensation package and benefits program.

About the company

The Co-operators Group Limited is a Canadian insurance co-operative, founded in 1945, owned by 44 members including co-ops credit union centrals and representative farm organizations.

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