Associate Functional Support Analyst

Overview

Reporting to the Senior Functional Support Analyst, the Associate Functional Support Analyst is responsible for providing process and system support for critical operations and projects within the Finance division. This includes collaborating with various business partners across the organization to resolve information/data flow challenges, technical issues and system requirements and processes specific to finance. The Associate Functional Support Analyst provides business analysis and functional expertise on Lawson Enterprise Resource Planning (ERP) production, implementation, upgradation projects and related sub-ledgers.

The Associate Functional Support Analyst develops and acquires the skills and abilities required to independently perform a review and analysis of complex information and implement improvements. The Associate Functional Support Analyst ensures that functional Manitoba Public Insurance (MPI) ERP system issues are resolved effectively and efficiently and identifies and assesses opportunities to maximize system functionality to support on-going business process improvement. The position is the first point of contact on ERP systems and related sub-ledger systems issues for the designated business users, working with the user base to streamline and standardize processes and implement best practices.

The Associate Functional Support Analyst works closely with Information Technology and Product Management Transformation to address technical issues and in collaboration with business partners across the corporation to mitigate risk around shared elements and critical system dependencies.

Responsibilities

• Develops and maintains knowledge of the Lawson modules, and their interdependencies with other modules, in order to provide technical leadership, support, and documentation of Lawson Enterprise Resource Planning (ERP) for the Finance division and the broader user base.
• Develops and maintains an understanding of finance processes and the information/data generated and required by the systems and processes. Understands the computer application functionality required to support activities that enhance, improve, and maximize the cost-effectiveness of these processes.
• Documents process flows using Visio to support architectural understanding of integrations and business process.
• Builds and maintains positive end user relationships by developing an understanding of their business and project needs.
• Partners with various operational teams within the Finance division (i.e. Payroll, accounts receivable, accounts payable, banking, Financial Reporting, Budgeting, procurement), Human Resources (HR) and information systems teams, as well as business partners throughout the organization to resolve information/data flow challenges and system requirements specific to finance, for overall integration given system and process dependencies.
• Conducts detailed problem definition, critical analysis, and research to identify the source and nature of issues and works closely with Information Technology and Product Management Transformation to troubleshoot functional application issues.
• Participates in the identification of problems and resolves them in order to ensure that daily business operations are maintained and communicates to users with respect to decisions, changes, and other relevant information that affects business applications.
• Participates in analysis, documentation, and requirement gathering relating to Finance, and scoping activities associated with a new application implementation or release.
• Provides assistance in the development of scheduled and ad-hoc financial reports through various reporting tools, such as dEPM and Power BI, based on existing and emerging user needs.
• Provides support in the evaluation of overall systems functionality to identify areas of opportunity for improvement and anticipates future needs.
• Keeps current with new and upcoming system functionality.
• Supports ERP system audits to ensure data integrity, including the investigation and resolution of data integrity issues between systems and spreadsheets. Creates and maintains resulting defect reconciliations.

Qualifications

• Diploma or Certificate in Business Information Technology/IT, with supplementary course work in accounting.
• Two years of related analytical experience supporting financial systems, tools, and databases including conducting process analysis, documenting system requirements.

OR

• Degree in Commerce, Computer Science, or a related discipline, with supplementary formal coursework in Intermediate Management Information Systems, Intermediate Computer Science, or Intermediate Accounting.
• One year of related analytical experience supporting financial systems, tools, and databases including conducting process analysis, documenting system requirements.
• Professional designation in a related discipline (accounting, payroll) is an asset.
• Related certification or work experience in software support is an asset.
• Experience with ERP systems and toolsets is an asset.
• Communication skills to prepare and present information effectively to various audiences (e.g. training materials and its presentations).